Player Protection Officer

Buzz Bingo; East Midlands; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Wellbeing app access

NHS-approved Thrive App

Buzz Brights Apprenticeships

Buzz Brilliance Awards

Buzz Learning platform

Access to Mental Health Advocates

5 weeks annual leave + holidays

Holiday buy scheme

Staff discount on bingo tickets

Refer a Friend rewards

Life Assurance

Pension scheme

Job summary

Buzz Bingo is seeking a dedicated Player Protection Officer to safeguard players and the business within a hybrid, full-time role. You will conduct risk assessments, investigate suspicious activity, and lead EDD reviews to support safer gaming practices.

You will work with the Risk & Compliance team to maintain records, file SARs, and advise on policy improvements while communicating with stakeholders and customers in a compliant, empathetic manner.

Qualifications

• Experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance).
• Strong understanding of POCA, TACT, LCCP, GDPR, and the Gambling Act.
• Hands-on experience with Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD).
• Excellent communication skills with empathy for sensitive conversations.
• Attention to detail and proactive investigative mindset.
• Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint).
• Ability to work independently and as part of a remote team.

Responsibilities

• Conducting risk assessments and forensic profiling of customer accounts.
• Investigating escalated cases of fraudulent activity and suspicious behaviour.
• Engaging with customers to understand their circumstances and ensure safe play.
• Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews.
• Maintaining accurate records and completing SARs.
• Collaborating with retail and digital teams to create a seamless safer gambling experience.
• Presenting findings to senior governance meetings and contributing to policy improvements.

Skills

Player Protection

Regulations knowledge

CDD/EDD procedures

Communication

Attention to detail

MS Office

Independent / remote work

Tools

MS Office

Job description

Player Protection Officer

Location: Hybrid
Department: Risk & Compliance
Type: Full-time - working a flexible schedule of 5 days out of 7, including shifts that include weekends and may end as late as 9:00pm.

Salary: Up to £30,000 per annum plus annual bonus (depending on company performance)

Do yo have experience in AML? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you!

Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact.

In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes

• a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays
• Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Rewards for Support Centre and Club Management roles
• Life Assurance
• Pension Scheme

What You ll Be Doing

• Conducting risk assessments and forensic profiling of customer accounts
• Investigating escalated cases of fraudulent activity and suspicious behaviour
• Engaging with customers to understand their circumstances and ensure safe play
• Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews
• Maintaining accurate records and completing Suspicious Activity Reports (SARs)
• Collaborating with retail and digital teams to create a seamless safer gambling experience
• Presenting findings to senior governance meetings and contributing to policy improvements

What You ll Bring

• Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)
• Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act
• Hands‑on experience with Customer Due Diligence (CDD) and EDD procedures
• Excellent communication skills and the ability to handle sensitive conversations with empathy
• A sharp eye for detail and a proactive, investigative mindset
• Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
• Ability to work independently and as part of a remote team

Desirable Extras

• ICA Certificate in KYC, CDD, or AML
• Experience compiling reports and presenting findings to senior stakeholders

Why You ll Love It Here

• You ll be part of a passionate team that puts player safety at the heart of everything
• You ll have the opportunity to shape safer gambling practices and drive real change
• You ll work in a supportive, collaborative environment with room to grow