Platform Support Engineer — 24/7 On-Call & Automation

Comcast Resume; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Comcast is seeking a Dedicated Support Engineer to help customers succeed with CTS services. You will investigate incidents, troubleshoot complex issues and coordinate with cross-functional teams to ensure high-quality service experience.

The role requires strong Python skills, web tech knowledge (HTTP/APIs) and the ability to communicate clearly with both technical and non-technical audiences. You will participate in a 24×7 on-call rotation and mentor colleagues as needed.

Qualifications

• Solid understanding of web technologies including HTTP and APIs.
• Professional coding experience with Python, with the ability to develop automation and tooling.
• Experience using Git and Gitflow workflows.
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Willingness to participate in a 24×7 on-call rotation.
• Ability to communicate technical issues clearly to technical and non-technical audiences.

Responsibilities

• Investigate, troubleshoot and resolve complex or high-priority incidents, coordinating escalations and customer communications.
• Identify technical insights from support cases and contribute to documentation and processes.
• Highlight recurring issues to drive product and platform improvements.
• Lead onboarding readiness and ensure monitoring, documentation and support readiness before production deployment.
• Develop automation and monitoring solutions using Python, AWS, Datadog and Splunk.
• Participate in 24×7 on-call rota and respond to critical incidents.
• Act as customer advocate during escalation, providing timely updates and driving resolution.

Skills

HTTP & APIs

Python scripting

Git & workflows

Troubleshooting

Communication skills

On-call rotation

Education

Bachelor's Degree

Tools

AWS

Datadog

Splunk

Docker

Git

Job description

Comcast is seeking a Dedicated Support Engineer to help customers succeed with CTS services. You will investigate incidents, troubleshoot complex issues and coordinate with cross-functional teams to ensure high-quality service experience.

The role requires strong Python skills, web tech knowledge (HTTP/APIs) and the ability to communicate clearly with both technical and non-technical audiences. You will participate in a 24×7 on-call rotation and mentor colleagues as needed.