Senior Technical Support Engineer - On-Call & Automation

Comcast; City of Westminster; On-site; GBP 65,000 - 100,000; Full time

Job summary

Comcast CTS is seeking a Senior Support Engineer to deepen technical expertise and advance customer success. You will investigate and resolve complex incidents, automate monitoring with Python and AWS, and coordinate with Product, Engineering, and Service Delivery to improve platforms.

You will participate in a 24×7 on-call schedule, communicate clearly with customers, and contribute to knowledge bases while mentoring peers and supporting onboarding and product enhancements.

Qualifications

• Bachelor's Degree required or equivalent experience in a relevant technical field.
• 5–7 years of relevant work experience in technical support or SRE roles.
• Experience deploying, configuring and supporting AWS workloads (S3, Lambda, DynamoDB) and SaaS/cloud-native environments.

Responsibilities

• Investigate, troubleshoot and resolve complex or high-priority incidents across CTS services.
• Identify insights from support cases and contribute to knowledge bases and processes.
• Lead onboarding readiness for customer deployments, launches and platform enhancements.
• Develop automation and monitoring solutions using Python, AWS, Datadog and Splunk.
• Participate in a 24×7 on-call rota and respond to critical incidents.
• Mentor teammates and communicate effectively with technical and non-technical audiences.

Skills

Python automation

AWS

Observability

Datadog

Splunk

Troubleshooting

Customer communication

On-call support

Git

Problem solving

Education

Bachelor's Degree

Tools

Docker

Git

Job description

Comcast CTS is seeking a Senior Support Engineer to deepen technical expertise and advance customer success. You will investigate and resolve complex incidents, automate monitoring with Python and AWS, and coordinate with Product, Engineering, and Service Delivery to improve platforms.

You will participate in a 24×7 on-call schedule, communicate clearly with customers, and contribute to knowledge bases while mentoring peers and supporting onboarding and product enhancements.