Cloud Automation & Incident-Response Support Engineer

Comcast Corporation; City Of London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Comcast is seeking dedicated Support Engineers to investigate and resolve complex incidents, act as trusted technical advisors, and contribute to ongoing platform improvements. You will collaborate across engineering, product management and service delivery to ensure high-quality service experiences for customers.

The role emphasizes automation development with Python, AWS, Datadog and Splunk, plus participation in a 24/7 on-call rota to support critical incidents.

Qualifications

• Strong knowledge of web technologies and APIs.
• Proficient Python coding for automation.
• Experience with Git and Gitflow workflows.
• Excellent problem-solving and communication skills.
• Willingness to participate in 24/7 on-call support.

Responsibilities

• Investigate, troubleshoot and resolve complex incidents, coordinating escalations.
• Improve team docs, knowledge bases and processes.
• Lead onboarding readiness and production transition activities.
• Develop automation and monitoring solutions.
• Provide clear customer updates during outages.

Skills

Python

APIs & HTTP

Git

Troubleshooting

Communication

On-call rotation

Education

Bachelor's Degree

Tools

AWS

Docker

Datadog

Splunk

Job description

Comcast is seeking dedicated Support Engineers to investigate and resolve complex incidents, act as trusted technical advisors, and contribute to ongoing platform improvements. You will collaborate across engineering, product management and service delivery to ensure high-quality service experiences for customers.

The role emphasizes automation development with Python, AWS, Datadog and Splunk, plus participation in a 24/7 on-call rota to support critical incidents.