Platform Success Lead - Remote/Hybrid

Syntasso; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Balanced 35-hour work week

Hybrid collaboration with office visits

Private medical insurance

Research Fridays for learning and experimentation

25 days of annual leave plus public holidays

Job summary

A forward-thinking tech company in Greater London seeks a collaborative leader to scale its Customer Success organization. In this pivotal role, you will engage customers, bridge Sales and Product, and ensure effective Kratix adoption. Ideal candidates will have experience facilitating workshops, knowledge of Agile and Lean principles, and strong communication skills. Join a close-knit team that values curiosity and craftsmanship while supporting work-life balance in a hybrid work model.

Qualifications

• Skilled in facilitating remote and in-person sessions.
• Experienced in Agile and Lean methodologies.
• Strong at defining and prioritizing product features.

Responsibilities

• Facilitate remote workshops and technical sessions.
• Lead Proof of Value engagements.
• Guide customers through their Kratix journey.

Skills

Facilitating remote and in-person sessions

Agile and Lean environments experience

Defining product features

Communication and coaching

Understanding of Lean Startup principles

Job description

A forward-thinking tech company in Greater London seeks a collaborative leader to scale its Customer Success organization. In this pivotal role, you will engage customers, bridge Sales and Product, and ensure effective Kratix adoption. Ideal candidates will have experience facilitating workshops, knowledge of Agile and Lean principles, and strong communication skills. Join a close-knit team that values curiosity and craftsmanship while supporting work-life balance in a hybrid work model.