Platform Operations Support Engineer

Talon Outdoor; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the outdoor advertising sector is seeking a Platform Operations Engineer to ensure the smooth operation of their tech platforms. The role involves user support, troubleshooting, and system enhancements. Candidates should have experience in application support, familiarity with Agile and DevOps, and proficiency in tools like AWS and Docker. Join a dynamic team dedicated to innovation and collaboration.

Qualifications

• Proven experience in an application support role.
• Familiarity with Agile and DevOps methodologies.
• Proficiency in at least one programming language.

Responsibilities

• Diagnosing and resolving issues for users.
• Creating logins and troubleshooting application problems.
• Keeping documentation updated and managing support tickets.

Skills

Communication

Problem Solving

Agile

DevOps

Application Support

Tools

AWS

Terraform

Docker

SQL Server

MongoDB

Java

Job description

ABOUT US_

At Talon, our purpose is to be the independent agency of choice providing a pioneering global platform for brands to connect with audiences in the outside world. We want to reimagine the industry to deliver greater value for our clients whilst inspiring people and caring for our planet. We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry – changing perceptions of it as a legacy medium to one that is highly effective, creative, sustainable, and measurable for our clients.

In our first 10 years, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 300 people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry and want to continue and expand upon these successes.

THE ROLE_

• As a Platform Operations Engineer at Talon Outdoor, you'll ensure the smooth operation of the platforms stack by offering technical and functional assistance. Your role involves diagnosing and resolving issues, collaborating with both business and engineering teams to enhance the system, and proactively identifying opportunities for improvement. You are expected to work in a shift pattern to support North American users in Eastern Standard Time, providing user support, conducting troubleshooting, and contributing to system enhancements to maintain efficiency and effectiveness.

A DAY IN THE LIFE_

You will be working on support tickets that come through via email and service desk portal and also providing help in person. Some of the common tasks involve creating a login for internal and external users, troubleshooting issues, answering user queries, training the Media owners when requested, testing and deploying an application, raising bugs and defects with the developers, and keeping the application data up-to-date.

You’ll spend your time ensuring that users are updated regarding their tickets and closing them when work is complete. Completing weekly and monthly tasks. Keeping documentation up-to-date and sending out comms if there are issues.

WHAT WE’RE LOOKING FOR_

• Proven experience in an application support role or similar technical position.
• Familiarity with Agile and DevOps methodologies.
• Proficiency in using DevOps tools like AWS, Terraform, and Docker in production environments.
• Experience with continuous integration/delivery practices and performance scanning tools.
• Excellent verbal and written communication skills.
• Proficiency in at least one scripting or object-oriented programming language.
• Experience with SQL scripting and database servers such as SQL Server and MongoDB.
• Familiarity with internet-based application security practices.
• Proficiency in configuration management, automation, and orchestration tools.
• Experience in the media domain is advantageous.
• Knowledge of APIs and microservices is desirable.
• Experience working with Java and MongoDB technologies is a plus.

OUR TEAM_

The team is responsible to provide support for all Talon tech platforms, producing the data insights to make business decisions, supporting the Finance users with NetSuite queries etc. The team supports 300+ internal Talon users and external users (Agencies, Media owners) who use the Talon tech platforms.

WHY US_

“Talon is a People focused Company, with an entrepreneurial spirit, who give their staff the autonomy and tools to progress and develop in their careers”

OUR VALUES AND HOW WE WORK TOGETHER_

WE ARE BOLD_

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

• We embrace change
• We challenge respectfully
• We lead the way

WE ARE HUMAN_

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

• We value collaboration and togetherness
• We are empathetic
• We embrace individuality

WE ARE SMART_

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

• We grow and learn
• We are trusted
• We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.