Platform Operations Support Engineer

Platform Operations Support Engineer, London

Location: London, United Kingdom

Job Reference: 1286c111ac25

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

As a Platform Operations Support Engineer at Talon, you'll ensure the smooth operation of the platform stack by providing technical and functional support. Your responsibilities include diagnosing and resolving issues, collaborating with business and engineering teams to improve systems, and proactively identifying opportunities for enhancement. You will work in shifts to support North American users in Eastern Standard Time, offering user support, troubleshooting, and contributing to system improvements.

A Day in the Life

You will handle support tickets via email, service desk portal, and in person. Tasks include creating user logins, troubleshooting, answering queries, training media owners, testing and deploying applications, raising bugs, and maintaining data accuracy. You will communicate updates, close tickets, complete regular tasks, and keep documentation current.

What We're Looking For

• Experience in application support or similar technical roles.
• Knowledge of Agile and DevOps methodologies.
• Proficiency with DevOps tools like AWS, Terraform, Docker.
• Experience with CI/CD practices and performance scanning tools.
• Excellent communication skills.
• Proficiency in scripting or object-oriented programming languages.
• Experience with SQL scripting and databases like SQL Server and MongoDB.
• Understanding of internet application security.
• Skills in configuration management, automation, and orchestration tools.
• Media domain experience is a plus.
• Knowledge of APIs and microservices is desirable.
• Experience with Java and MongoDB is advantageous.

Our Team

Our team supports Talon's tech platforms, providing data insights for business decisions, supporting finance users with NetSuite, and assisting over 300 internal and external users including agencies and media owners.

Why Us

"Talon is a people-focused company with an entrepreneurial spirit, empowering staff to grow and develop their careers."

Apply now to view the full job description and benefits.

Talon is an equal opportunity employer committed to diversity and inclusion, aiming to employ a workforce that reflects the markets we serve.