Platform Operations Engineer – 24/7 Reliability & Analytics

Dev; Manchester; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Office in Manchester

Starbucks and canteen facilities

Cycle hub and breakfast

Job summary

Booking.com is seeking a Business Operations Engineer to monitor and optimize trading and backend systems in a cross-functional setup. You will respond to alerts, implement configuration changes to reduce risk, and collaborate with product and engineering teams across multiple sites.

A strong focus on monitoring tools and on-call readiness is essential. The role involves developing operational tooling, dashboards, and documentation to improve system reliability and performance, with a

Qualifications

• Analytical and results-driven, with strong problem-solving abilities.
• Proficient in monitoring tools (Kibana, AppDynamics, Grafana, Jaeger) to identify issues quickly.
• Experience building dashboards and alerting to improve engineering efficiency.

Responsibilities

• Monitor and respond to alerts for trading and backend systems.
• Make configuration changes to mitigate risks and improve performance.
• Communicate technical issues clearly to large groups.
• Conduct post-issue analysis and produce reviews/reports.
• Collaborate with product, engineering and business teams across sites to resolve issues.
• Provide on-call support as part of 24x7 coverage.
• Develop and maintain monitoring tooling and dashboards.

Skills

Analytical approach

Monitoring tools proficiency

Internal tools development

Cross-functional collaboration

Application support

Documentation

Issue lifecycle management

Clear written communication

Comfort with ambiguity

Resilience and accuracy

On-call mindset

Linux and container triage

Tools

Kibana

AppDynamics

Grafana

Jaeger

VividCortex

Job description

Booking.com is seeking a Business Operations Engineer to monitor and optimize trading and backend systems in a cross-functional setup. You will respond to alerts, implement configuration changes to reduce risk, and collaborate with product and engineering teams across multiple sites.

A strong focus on monitoring tools and on-call readiness is essential. The role involves developing operational tooling, dashboards, and documentation to improve system reliability and performance, with a