Site Reliability Engineer - Live Ops & Cloud Resilience

World Wrestling Entertainment, Inc.; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

IMG is seeking an experienced Site Reliability Engineer to design, build, and operate resilient, secure platforms underpinning our digital and live operations. You’ll focus on reliability, observability, automation, and disaster recovery across hybrid environments, collaborating with engineering, operations, and project stakeholders.

The role emphasizes improving service availability, incident response, and continuous improvement in high-availability production environments.

Qualifications

• Proven experience in a Site Reliability Engineer, DevOps Engineer, Platform Engineer, or similar role.
• Strong knowledge of Linux and operating system fundamentals.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with containerisation and orchestration technologies such as Docker and Kubernetes.
• Strong experience with CI/CD tooling and modern software delivery practices.
• Hands-on experience with Infrastructure as Code tools such as Terraform or CloudFormation.
• Experience with monitoring, logging, and alerting tooling, and with designing actionable observability solutions.
• Solid understanding of networking, security, system architecture, and distributed systems principles.
• Strong scripting or programming capability in Python, Bash, or similar languages.
• Experience working in high-availability, live production, or other business-critical operational environments.
• Strong troubleshooting skills, calm decision-making under pressure, and a continuous improvement mindset.
• Excellent communication and collaboration skills, including the ability to work effectively with technical and non-technical stakeholders.

Responsibilities

• Design, build, and maintain reliable, scalable infrastructure and platform services across on-premises and cloud environments.
• Improve service availability, latency, performance, and operational efficiency through engineering-led reliability practices.
• Build and enhance observability across services and infrastructure, including monitoring, logging, alerting, dashboards, and service health indicators.
• Define and maintain SLIs, SLOs, alerting standards, and operational runbooks for critical services.
• Automate infrastructure provisioning, configuration, deployment, and recovery processes using Infrastructure as Code and scripting.
• Partner with software, platform, broadcast engineering, and operational teams to improve release quality, resilience, and supportability.
• Act as an escalation point for production incidents, leading or supporting rapid diagnosis, mitigation, communication, and post-incident follow-up.
• Drive root cause analysis and corrective actions following incidents, with a focus on prevention and continuous improvement.
• Support the design, testing, and documentation of high availability, backup, failover, and disaster recovery arrangements.
• Help enforce security, access control, patching, and operational best practices across infrastructure and services.

Skills

Linux fundamentals

Cloud platforms (AWS/Azure/GCP)

Docker & Kubernetes

CI/CD tooling

Infrastructure as Code (Terraform/CF)

Observability & monitoring

Scripting (Python/Bash)

Networking & security

Incident response & problem solving

Tools

Terraform

Docker

Kubernetes

CI/CD pipelines

Job description

IMG is seeking an experienced Site Reliability Engineer to design, build, and operate resilient, secure platforms underpinning our digital and live operations. You’ll focus on reliability, observability, automation, and disaster recovery across hybrid environments, collaborating with engineering, operations, and project stakeholders.

The role emphasizes improving service availability, incident response, and continuous improvement in high-availability production environments.