Platform Implementation Specialist - Client-Facing

Oliver Bernard; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Oliver Bernard is seeking a Product Implementation Associate to build the platform's user experience. This role bridges Sales and Engineering, ensuring customers receive tailored software solutions. You will gather requirements to configure the platform effectively.

The ideal candidate will have 3+ years in a customer-facing role within tech, with strong communication and relationship management skills. Join a dynamic team at a fast-growing startup!

Qualifications

• 3+ years in a customer-facing or product role within a software/technology environment.
• Experience in Customer Success, Implementation, or Solutions roles.
• Comfortable in fast-paced, evolving environments.

Responsibilities

• Gather customer requirements and translate them into effective platform configurations.
• Lead implementation and maintain long-term ownership of the customer relationship.
• Work closely with customers throughout the sales process to shape the right solution.

Skills

Customer Success

Implementation

Strong communication

Relationship management

Job description

Oliver Bernard is seeking a Product Implementation Associate to build the platform's user experience. This role bridges Sales and Engineering, ensuring customers receive tailored software solutions. You will gather requirements to configure the platform effectively.

The ideal candidate will have 3+ years in a customer-facing role within tech, with strong communication and relationship management skills. Join a dynamic team at a fast-growing startup!