Store Manager

Marks and Spencer plc (UK); Shoreham-by-Sea; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Colleague discount across M&S products

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Wellbeing support

Training and induction programmes

Volunteer day

Job summary

Marks & Spencer plc (UK) is seeking a Store Manager to own the full operation, lead from the front and drive commercial performance across the store. You will build and coach high-performing teams, set clear priorities, and use data to improve service, profit and omnichannel capability while delivering an exceptional customer journey.

This role offers breadth across store operations and people leadership in a fast-evolving retail environment.

Qualifications

• Confident across all areas of store performance: commercial, visual, operations and people.
• Clear and direct communicator with the ability to make tough calls and bring others along.
• Strong planning, performance management and resilience; balance big picture with detail.
• Skilled in using digital tools, data and systems to drive faster, better decisions.
• Builds partnerships across teams to deliver transformation.

Responsibilities

• Lead the delivery of the full retail plan across the store driving performance to deliver against P&L.
• Set the strategy and direction for the store and hold colleagues to account.
• Own the change agenda with transformation initiatives.
• Build a high-performance culture through coaching and talent development.
• Use data and insight to unlock opportunities, boosting profit and efficiency.
• Drive digital adoption and omnichannel capability across platforms.
• Be the voice of your store and ensure follow-through on improvements.
• Create an exceptional customer journey through standards and visual merchandising.

Skills

Leadership

People management

Strategic planning

Data-driven decisions

Digital skills

Communication

Customer focus

Tools

POS systems

Job description

As a Store Manager, you'll own the full operation, leading with confidence, building high performing teams, and setting the pace in a fast-changing retail environment. You'll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.

What you'll do:

• Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the P&L.
• Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
• Own the change agenda landing transformation initiatives with clarity, urgency and pace.
• Build a high-performance culture by coaching managers, growing talent, and creating a store people want to join and stay in.
• Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
• Drive digital adoption and omnichannel capability - helping teams sell across all platforms and channels.
• Be the voice of your store - representing your people, saying it as it is and owning the follow-through on what needs to improve.
• Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.

A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results.

Qualities & Requirements:

• Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.
• A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
• Strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations.
• Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
• Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. We're hiring across an area rather than an individual store, meaning successful candidates will be considered for various management opportunities across Brighton and the surrounding areas offering variety, flexibility, and the chance to build a meaningful and significant career with M&S.

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.

Benefits we offer that make working for M&S just that little bit more special:

• 20% colleague discount across all M&S products and many of our third party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
• A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.

Everyone's welcome