Plant Operator: Customer Service & Heavy Machinery

Holcim; Hertford; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Holcim operates in Hertford, offering a hybrid Plant Operative role that blends on-site machine operation with customer-facing duties. You’ll handle orders, answer queries, and support logistics to keep production moving smoothly.

The role emphasizes safety, teamwork, and proactive problem-solving, with training provided for plant equipment and procedures. A supportive team environment and opportunities for growth are highlighted.

Qualifications

• A positive, proactive attitude and willingness to help people.
• Excellent communication and organisation skills.
• A passion for teamwork and working with others.
• Some experience in customer service or operating plant is a plus; training provided.
• Good grasp of safety practices and personal responsibility.
• Flexible approach switching between phones and plant machinery.

Responsibilities

• Answering customer queries by phone, email, or in person.
• Handling and processing customer orders accurately and efficiently.
• Identifying service improvements and sharing feedback from customers.
• Escalating unresolved issues to team leaders or service managers.
• Operating heavy machinery safely and efficiently on site.
• Conducting daily safety checks and supporting plant operations and logistics.
• Keeping the work area and site clean, safe, and well-organised.

Skills

Positive attitude

Communication

Organisation

Teamwork

Plant experience

Customer service

Safety awareness

Job description

Holcim operates in Hertford, offering a hybrid Plant Operative role that blends on-site machine operation with customer-facing duties. You’ll handle orders, answer queries, and support logistics to keep production moving smoothly.

The role emphasizes safety, teamwork, and proactive problem-solving, with training provided for plant equipment and procedures. A supportive team environment and opportunities for growth are highlighted.