Planning Team Lead - Fire & Security Solutions

Jones Lang LaSalle Incorporated; Birmingham; On-site; GBP 55,000 - 75,000; Full time

Job summary

Hall & Kay in Birmingham is seeking a Planning Team Leader to oversee Planned Preventative Maintenance (PPM) work orders and coordinate service delivery. You will lead a planning team while collaborating with engineering teams to enhance report quality, asset data accuracy, and job completion efficiency.

You will guide and develop planners, manage workload, and ensure timely RAMS, permits, and procurement processes, all while maintaining strong client relationships and adherence to SLAs.

Qualifications

• Proven experience in planning, coordination, or supervisory role in fire and security, sprinkler, construction, engineering, or facilities management.
• Experience leading or supervising teams, with coaching and development skills.
• Experience managing service delivery against contractual SLAs with multiple stakeholders.
• Track record of processing and raising subcontractor purchase orders and managing supplier relationships.
• Strong IT proficiency with databases, portals, and planning software.
• Ability to interpret RAMS and engineering reports.
• Understanding of PPM schedules and reactive maintenance workflows.
• Excellent communication and stakeholder management.

Responsibilities

• Lead and develop a team of planners, providing guidance, support, and mentorship to ensure consistent performance and professional growth.
• Allocate workload effectively, monitor team productivity, and foster a collaborative environment that delivers exceptional service to clients and engineering teams.
• Oversee the planning of PPM and remedial works with direct labour and subcontractors, ensuring alignment with customer SLAs and contractual obligations.
• Review and approve scheduling decisions, manage resource allocation, and implement strategies to optimise completion times and service quality.
• Supervise the ordering of parts, access equipment, plant, and tools to support engineering operations.
• Ensure timely booking-in and issuance of RAMS and permits where required, maintaining compliance with health and safety requirements.
• Maintain strong relationships with customers, service engineers, and internal teams through proactive communication and efficient query resolution.
• Lead monthly performance reviews, attend client calls and meetings, and represent the planning function professionally in all stakeholder interactions.
• Monitor service delivery against strict SLAs, updating customer portals and planning systems in real-time.
• Identify at-risk jobs, elevate concerns appropriately, and ensure corrective actions maintain service commitments.
• Oversee the raising and processing of supplier and subcontractor purchase orders, maintaining budget awareness and cost control.
• Produce monthly performance reports analysing team productivity, SLA compliance, and service quality metrics.
• Identify trends, implement process improvements, and drive continuous enhancement of planning operations and customer satisfaction.

Skills

Planning leadership

Project coordination

Stakeholder management

IT systems proficiency

RAMS understanding

SLA management

Team development

Scheduling

Tools

Planning software

Database systems

Customer portals

Job description

Hall & Kay in Birmingham is seeking a Planning Team Leader to oversee Planned Preventative Maintenance (PPM) work orders and coordinate service delivery. You will lead a planning team while collaborating with engineering teams to enhance report quality, asset data accuracy, and job completion efficiency.

You will guide and develop planners, manage workload, and ensure timely RAMS, permits, and procurement processes, all while maintaining strong client relationships and adherence to SLAs.