Planning Officer

Lynx Employment Services Ltd; Barnsley; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in construction services is seeking a Planning Support Officer to enhance service delivery and customer satisfaction. The role supports scheduling and planning activities, ensuring efficient operations within the team. Flexible working options and a focus on quality service delivery make this an appealing opportunity for candidates with strong organizational and communication skills.

Qualifications

• Basic DBS check required.
• Effective communication skills for liaising with customers.
• Proven experience in scheduling or dispatching tasks.

Responsibilities

• Run job queues and book repair appointments with customers.
• Deal with customer enquiries and call handling.
• Schedule work electronically to craft operatives.

Skills

Scheduling

Customer service

Communication

Job description

Our client is recruiting for a Planning Support Officer for their Barnsley Office, using works Management / Dynamic Resource scheduling systems. The role involves carrying out full Planner duties.

Purpose of the role:

The initial focus is to support the team with:

• Running job queues and booking repair appointments with customers in workers' diaries
• Dealing with customer enquiries
• Relief Planner support
• Call handling
• Scheduling & dispatching work electronically to individual craft operatives of Construction Services
• Contributing to the overall management of Construction Services
• Assisting in ensuring that the Service Control Unit within Construction Services provides a highly efficient, economic, safe, customer-focused, and high-quality service to all clients
• Ensuring resources are deployed at the appropriate time to deliver a “right first time” service
• Working closely with the Planning Manager to deliver service improvements throughout Construction Services
• Liaising with customers/tenants and responding to their enquiries

Role requirements:

Basic DBS check required for the role

Working pattern: Monday - Friday, 8 am - 4 pm, with flexible working options

If you believe you have the right skills for this role, please apply via CV or contact Tina for further information.