Planning Officer

Dunnebier; Barnsley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking a Planning Support Officer for their Barnsley office. This role focuses on managing job queues, scheduling work, and providing excellent customer service. The position offers a collaborative environment, flexible working options, and opportunities for service improvement.

Qualifications

• Basic DBS check required.
• Relevant experience in scheduling or planning is preferred.

Responsibilities

• Run job queues and book repair appointments with customers.
• Handle customer enquiries and provide relief planner support.
• Schedule and dispatch work electronically.

Skills

Customer Service

Scheduling

Communication

Time Management

Job description

Our client is recruiting for a Planning Support Officer for their Barnsley Office, utilizing works Management / Dynamic Resource scheduling systems. The role involves carrying out full Planner duties.

Purpose of the Role

The initial focus is to support the team with:

• Running job queues and booking repair appointments with customers in workers' diaries
• Dealing with customer enquiries
• Relief Planner support
• Call handling
• Scheduling & dispatching work electronically to individual craft operatives of Construction Services
• Contributing to the overall management of Construction Services
• Ensuring that the Service Control Unit within Construction Services provides a highly efficient, economical, safe, customer-focused, and high-quality service to all clients
• Ensuring resources are deployed at the appropriate time to deliver a right-first-time service
• Working closely with the Planning Manager to deliver service improvements throughout Construction Services
• Liaising with customers and tenants, and responding to their enquiries

Role Requirements

Basic DBS check required for the role.

Working pattern: Monday - Friday, 8-4 with flexible working options.

If you believe you have the right skills for this role, please apply via CV or contact Tina for further information.