Planning Coordinator

Confidential; Kingswinford; On-site; GBP 17,000 - 25,000; Part time

Job summary

Adecco Group UK & Ireland is seeking a Planning Coordinator based in Dudley. The role operates Monday to Friday with two weekly shift patterns (9:00–17:00 and 8:00–16:00) and is offered on a temporary basis.

You will liaise with customers, coordinate surveyors, engineers, builders and subcontractors, keep systems up to date and ensure projects are planned, booked and executed smoothly while meeting SLAs and delivering excellent customer service.

Qualifications

• Must have experience of scheduling installation projects involving multiple trades.
• Ideally have knowledge of requirements covering building works in domestic properties
• Good geographical knowledge of the UK and experience planning work for field based teams
• Excellent customer service skills
• Ability to multi-task and work to tight deadlines

Responsibilities

• Liaising with customers to manage the installations.
• Co-ordinating surveyors, engineers, builders and sub-contractors, to ensure our customer receives the best possible experience.
• Keeping all systems up to date.
• Planning, booking and organising work for builders and engineers along with required sub-contractors.
• Ensure customers are updated at every step of the installation journey.
• Liaising with the Regional build/Installations Manager and assisting in the resolution of any issues.
• Ensuring available resource is filled to capacity, whilst also making sure SLA's are achieved.
• Manage all inbound and outbound telephone calls and Email Inboxes relating to the installations.

Skills

Scheduling multi-trade jobs

Building works knowledge

UK geographical knowledge

Customer service

Multi-tasking

Job description

Planning Coordinator!

Based in Dudley

Monday to Friday

9:00am to 5:00pm and 8:00am to 4:00pm (alternating weeks)

15.22 per hour

Temporary

What you will do

• Liaising with customers to manage the installations.
• Co-ordinating surveyors, engineers, builders and sub-contractors, to ensure our customer receives the best possible experience.
• Keeping all systems up to date.

Key tasks

• Planning, booking and organising work for builders and engineers along with required sub-contractors.
• Ensure customers are updated at every step of the installation journey.
• Liaising with the Regional build/Installations Manager and assisting in the resolution of any issues.
• Ensuring available resource is filled to capacity, whilst also making sure SLA's are achieved.
• Manage all inbound and outbound telephone calls and Email Inboxes relating to the installations.
• Maintain effective relationships with colleagues, surveyors, engineers, builders, build/installation managers, logistics team and sub-contractors.
• Ensure all systems are up to date.

Ideal candidate

• Must have experience of scheduling installation projects involving multiple trades.
• Ideally have knowledge of requirements covering building works in domestic properties
• Good geographical knowledge of the UK and experience planning work for field based teams
• Excellent customer service skills
• Ability to multi-task and work to tight deadlines

The Adecco Group UK & Ireland is an Equal Opportunities Employer.