Planning Coordinator

Stannah Stairlifts Inc.; Andover; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Profit share bonus

Holiday buy days

Pension scheme

Health plan

Life insurance

Long service award

Discount rewards

Employee assistance

Parental benefits

Job summary

Stannah Stairlifts is seeking a Planning Co-Ordinator for our Andover headquarters to coordinate installations, removals and distribution across the UK, ensuring on-time delivery and high customer satisfaction.

You will schedule installers and subcontractors, liaise with customers and authorities, and maintain accurate records while supporting continuous improvement in planning processes.

Qualifications

• Experience in planning, scheduling, coordination, administration or customer service.
• Excellent communication skills and a professional telephone manner.
• Good IT skills and attention to detail.

Responsibilities

• Coordinate installation, removal and distribution activity to ensure excellent customer service.
• Schedule work for installers and subcontractors, managing priorities and resolving scheduling challenges.
• Liaise with customers, Local Authorities and internal teams to support efficient job delivery.
• Maintain accurate records and support continuous improvement across planning processes.

Skills

Planning

Scheduling

Coordination

Administration

Customer service

Organisational skills

Problem-solving

Communication

IT skills

Tools

MS Office

Job description

• Business Division: Home Accessibility Commercial
• Employment Type : Permanent
• Referral Bonus: No

Company Description

Stannah is a family-owned manufacturing and engineering company.Our products move people and goods in and around homes and buildings.We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business.The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, andhomelifts. We also provide maintenance and repair services.

Job Description

Planning Co-Ordinator Jobs in Andover at Stannah – Join Our Team!

Stannah have an exciting opportunity for a Planning Co-Ordinatorwith a passion for organisation, enjoys keeping operations running smoothly, solving problems and delivering great customer service.

At Stannah, every schedule you create helps make a real difference to people's lives. As a Planning Co-Ordinator, you'll play a vital role in ensuring our customers receive their stairlift installation or removal service efficiently and on time, helping them maintain their independence and mobility.

We have an exciting opportunity for a Planning Co-Ordinator to join our Operations Department, based at our Andover, headquarters.

As a Planning Co-Ordinator, you will work 37 hours per week across a 7-day rota, covering Monday to Friday 08:00-20:00 and Saturday to Sunday 09:00-17:00. The pattern consists of 4 x 7.5-hour days and 1 x 7-hour day. This position is offered on a permanent contract.

The salary is £25,400, increasing to £25,900 upon successful completion of probation.

This is a fast-paced and varied role where you'll coordinate installations, removals and distribution activity across the UK, working closely with customers, installers, subcontractors, local authorities and internal teams. No two days are the same, making this an ideal opportunity for someone who enjoys scheduling, customer interaction, problem-solving and coordinating multiple priorities.

This is a fantastic opportunity to join a well-established business where you'll develop valuable planning and operational coordination skills while making a meaningful contribution to both customer experience and service delivery.

• Coordinate installation, removal and distribution activity to ensure excellent customer service.
• Schedule work for installers and subcontractors, managing priorities and resolving scheduling challenges.
• Liaise with customers, Local Authorities and internal teams to support efficient job delivery.
• Maintain accurate records and support continuous improvement across planning processes.
• Experience in planning, scheduling, coordination, administration or customer service.
• Strong organisational and problem-solving skills with the ability to manage changing priorities.
• Excellent communication skills and a professional telephone manner.
• Good IT skills and attention to detail.

Additional Information

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision

#HA

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.