Planning Administrator (Apprentice)

Infrastructure Gateway Ltd; Kettering; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Family-friendly leave

Pension scheme

Employee assistance

Cycle to work

Career development

Discounts & vouchers

Salary review

Job summary

South Staffordshire Group is seeking a Planning Administrator Apprentice to support the Regional Programme Manager and Planning team with day-to-day administrative tasks. The role helps the apprentice develop practical workplace skills, gain confidence, and learn about the utility industry.

Under guidance, you will assist with processing MU call offs, updating systems, responding to site queries and assisting with procurement, liaising with site contacts across developments and field staff.

Qualifications

• No prior experience required; in-house training provided.
• Good IT skills and attention to detail.
• Team player with good communication.
• Able to solve problems.

Responsibilities

• Arrange MU call offs for services.
• Arrange all MU post connection paperwork for services.
• Schedule all MU Services and Electricity jointing.
• Send all MU site notifications.
• Handle MU queries and issues (replacements, leaks, repairs; calls/emails).
• Prepare MU service Job Packs including drawings and dead mains checks.
• Process Water, Gas and Electricity material orders from site to procurement.
• Book corrective actions.
• Liaise with Supervisors and Project Managers about program changes.
• Coordinate with client site management teams.
• Handle daily phone calls.
• Attend Daily and Operations meetings.

Skills

MS Office

Attention to detail

Team player

Good communicator

Problem solving

Education

MS Office

Attention to detail

Job description

Contract: Full-Time | Permanent | 40 hours per week

The Role

The Planning Administrator Apprentice will be to support the Regional Programme Manager and wider Planning team (Wes)t with day-to-day administrative tasks within the team. The role is designed to help the apprentice develop practical workplace skills, build confidence and gain knowledge of the utility industry and processes.

Working with guidance and support, the apprentice will assist with processing multi-utility call offs, updating relevant systems and spreadsheets, responding to site queries and helping with any procurement queries that may arise. This role will also involve liaising with site contacts across different developments & field staff.

Key Responsibilities

• Arrange all MU call offs for services.
• Arrange all MU post connection paperwork for services.
• Scheduling all MU Services and Electricity jointing.
• Sending all MU site notifications.
• Dealing with all MU queries and issues, such as replacements, leaks and repairs and phone calls/ emails from site.
• All MU service Job Packs, including drawings and going through dead mains with commissioning.
• Processing of Water, Gas and Electricity Material orders from site through to procurement.
• Booking in corrective actions.
• Liaising with Supervisors and Project Managers about program changes.
• Liaising with client site management team.
• Dealing with daily phone calls.
• Attend meetings; Daily Meeting, Operations Meeting.

Experience / Knowledge

• No experience/knowledge expected - All training to be provided in house.

Education / Qualifications

• Good use of IT skills with Microsoft office package
• Accuracy and an eye for detail
• Team player
• Good communicator and Listener
• Able to solve problems

What You'll Get

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
• Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
• Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
• Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
• Professional Development: Hands-on training and ongoing career development opportunities
• Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Group, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.