Planning Administrator

Anglian; Norwich; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

31 days holiday

Health & wellbeing benefits

Employee purchase scheme

Birthday day off

Salary sacrifice scheme

Job summary

Anglian—an established home improvement company—is seeking a Planning Administrator to prepare, submit and manage regulatory applications for Living Space and Window & Door ranges. You will work with regulatory bodies across England, Wales and Scotland, and with customers and colleagues nationwide.

This role is fully office-based, Monday to Friday, in a supportive team led by a proactive Department Manager.

Qualifications

• Excellent attention to detail and strong organisational skills.
• Clear, professional and confident communication.
• Commitment to providing excellent customer service.
• Ability to manage an individual workload and pipeline within a wider team.
• Experience of managing applications or working with regulatory bodies.
• Proficient in Microsoft Office applications.

Responsibilities

• Prepare and submit regulatory applications.
• Manage your pipeline of applications from submission to completion.
• Provide a professional, helpful and friendly service during the process.
• Keep customers updated at key stages and advise on changes.
• Collaborate with Local Authorities, customers, Sales and Technical teams.
• Maintain accurate records and progress applications within timescales.

Skills

Attention to detail

Organisational skills

Customer service

Microsoft Office

Regulatory experience

Tools

Regulatory portals

Job description

At Anglian we're a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.

The Role

We're looking for an organised, proactive and detail-focused Planning Administrator to join our friendly and supportive team at Anglian.

In this role, you'll be responsible for preparing, submitting and managing accurate regulatory applications for our Living Space and Window and Door product ranges. You'll work closely with regulatory bodies across England, Wales and Scotland, as well as customers and colleagues from across the business.

You'll be joining a welcoming and experienced team, led by a fantastic and approachable Department Manager who is committed to supporting colleagues and helping everyone succeed. Our friendly, open-plan office provides a welcoming environment where colleagues work together, share knowledge and support one another.

This is a fully office-based position, working Monday to Friday, five days a week.

Key Responsibilities

• Prepare and submit accurate applications for regulatory approval.
• Manage your individual pipeline of applications from initial submission through to completion.
• Provide a professional, helpful and friendly service throughout the application process.
• Keep customers regularly updated at key stages and advise them of any changes or additional information required.
• Work collaboratively with Local Authorities, customers, Sales teams and Technical teams to obtain the necessary approvals.
• Process amendments and provide administrative support to help achieve the required consents.
• Maintain accurate records and ensure applications are progressed efficiently and within the relevant timescales.

We're looking for someone who:

• Has excellent attention to detail and strong organisational skills.
• Communicates clearly, professionally and confidently.
• Takes pride in providing excellent customer service.
• Can manage an individual workload and pipeline while contributing positively to a wider team.
• Is comfortable working with different departments, customers and external regulatory bodies.
• Can prioritise tasks effectively in a busy office environment.
• Has experience of managing applications or working with regulatory bodies, although full training and support will be provided.
• Is confident using Microsoft Office applications.

Why Join Us?

• Competitive salary
• Pension - with the option to potentially save on tax and National Insurance with our salary sacrifice scheme.
• 31 days holiday, increasing with service, plus an additional paid day for your birthday!
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including, heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders
• Heavily discounted employee purchase scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.
• Salary Sacrifice benefits - enjoy benefits such as pension, cycle to work and our additional annual leave purchase scheme whilst potentially reducing your tax and National Insurance contributions!