Field Manager

Anglian Home Improvements; Clyst Heath; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Pension

Company car

31 days holiday

Birthday day off

Volunteer time off

Health & wellbeing benefits

Employee purchase scheme

Discounts

Job summary

Anglian Home Improvements is seeking a Field Manager to lead and organise self-employed installation teams on-site, inspecting works and ensuring quality to Anglian standards. You will deliver an exceptional customer experience and manage installations within agreed timescales.

The role requires strong organisational abilities, good interpersonal skills, and a valid driver's licence to travel within the region. An attractive benefits package accompanies a competitive salary.

Qualifications

• Experience leading field installation teams in home improvement or construction.
• Able to deliver high-quality workmanship within timescales.
• Strong organisational ability and attention to detail.

Responsibilities

• Monitor 6-7 installation teams to ensure timely, quality installations.
• Lead and organise self-employed installation teams on-site.
• Provide support to installation teams to develop skills and performance.
• Handle customer installation queries professionally for prompt settlements.
• Ensure installations comply with health & safety standards.

Skills

Field management

Team leadership

Customer service

Organisational skills

On-site presence

Interpersonal skills

Driver's license

Job description

We are currently seeking a Field Manager to join our team. You will be at the heart of our daily operations, field based, leading and organising our self - employed Installation teams, inspecting works completed. At all times providing first class service to our customers to ensure that installations are completed within agreed timescales and to Anglian's quality standards.,

• Deliver an exceptional customer experience, adhering to Anglian standards
• Monitor 6-7 installation teams to ensure timely and quality installations.
• Provide support to installation teams to develop their skills and performance.
• Handle customer installation queries or issues in a professional and timely manner thus enabling prompt account settlement upon completion of the job.
• Ensure that installations are completed in line H&S standards.
• Knowledge of installation processes and best practices.
• Good On - Site presence; interpersonal skills, comfortable talking to customers.
• Previous experience in a similar role within the home improvement or construction industry.
• Strong organisational abilities with a keen attention to detail.
• Valid driver's licence to travel as required within the region.
• At Anglian we are a leading home improvement company committed to providing high-quality Windows, Doors, Conservatories and Roof line products and exceptional customer service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting business.
• Competitive salary
• Pension
• Company Car
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
• Employee recognition schemes