Planner & Works Programmer – Housing Repairs

Mears Group; Wembley; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Family friendly benefits

Generous Pension Scheme

Sick Pay

Refer a friend scheme

Share saver scheme

Eye care vouchers

Employee Assistance Programme

Wellbeing service

Annual family day

Rewards platform

Volunteering Leave

Training and development

25 days holiday + bank holidays

Job summary

Mears Group is seeking a Planner / Works Programmer in Brent on a full-time, permanent basis. You will plan and program roofing and scaffolding works, coordinate with residents and subcontractors, and manage communications to ensure timely, accurate scheduling.

The role requires strong administrative and scheduling skills in a fast-paced environment. You will use MCM and MSPS systems, maintain spreadsheets, issue jobs to subcontractors, and support/build work programmes while providing excellent

Qualifications

• Strong written and verbal communication skills.
• Good knowledge of Microsoft Office packages, including Excel.
• Excellent organisational skills.
• Ability to prioritise and manage a busy workload.
• Planning or scheduling experience.
• Social housing experience.
• Strong attention to detail.
• Team player with a positive and professional approach.
• Experience in the above role with similar duties.

Responsibilities

• Speaking with residents and subcontractors by telephone.
• Managing emails and customer correspondence.
• Handling customer enquiries and complaints professionally.
• Using MCM and MSPS systems.
• Maintaining and updating spreadsheets and records.
• Issuing jobs to subcontractors.
• Supporting roofing and scaffolding work programmes.
• Preparing and issuing notification letters.
• Prioritising workload to meet business demands.
• Work collaboratively with supervisors, operatives, other departments and subcontractors to ensure a seamless service.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Maintain accurate records, data, and documentation to ensure compliance.
• Provide general administrative support to the rest of the projects team when required.

Skills

Communication skills

Excel

Organisational skills

Prioritisation

Planning/scheduling

Social housing experience

Attention to detail

Team player

Customer service

Stakeholder management

Tools

Microsoft Office

Job description

Mears Group is seeking a Planner / Works Programmer in Brent on a full-time, permanent basis. You will plan and program roofing and scaffolding works, coordinate with residents and subcontractors, and manage communications to ensure timely, accurate scheduling.

The role requires strong administrative and scheduling skills in a fast-paced environment. You will use MCM and MSPS systems, maintain spreadsheets, issue jobs to subcontractors, and support/build work programmes while providing excellent