Planner/Works Programmer

TN United Kingdom; Ilford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dedicated Planner to join their Ilford branch. This role focuses on delivering exceptional service within the social housing sector, ensuring effective communication and planning to support local operatives. You will manage administrative tasks, oversee work in progress, and liaise with both internal teams and external contractors. The company values teamwork and community engagement, offering a stable contract with numerous benefits, including generous annual leave and opportunities for volunteering. If you're passionate about making a difference in the community, this role is perfect for you.

Benefits

25 days annual leave plus bank holidays

Annual Fun Day

Volunteering Leave

Staff perks with discounts

Qualifications

• Experience in a call centre environment is essential.
• Strong planning skills required for managing works.

Responsibilities

• Admin duties including WIP management and communication.
• Planning and coordinating work for operatives and sub-contractors.

Skills

Call Centre Experience

Planning Works

Team Player

Tools

MCM System

Job description

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As a Planner, you will be working in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. This local contract covers Redbridge council within the social housing sector.

A Planner within our Ilford branch. You will be doing admin duties, WIP management, taking and receiving calls, responding to emails, raising repairs, planning works, ensuring operatives have a full diary of jobs every day, liaising with operatives and sub-contractors, ensuring all follow-on work required is planned if operatives need to go back to site.

Key Responsibilities:

• Answering client & internal calls and emails.
• Planning work for the in-house operatives and sub-contractors.
• Administration of compliance checks and visits.
• Housekeeping of internal MCM system.
• Mandatory training and compliance.

Role Criteria:

• Previous experience working in a call centre.
• Experience with planning works.
• Team player.

All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits we can offer you:

• 25 days annual leave plus bank holidays.
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.