Planner

LiveWest; Exeter; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Annual leave + holidays

Pension contributions

Health benefits

Learning & development

Family support

Job summary

LiveWest is seeking a dedicated Planner to join our Exeter office. This full-time, permanent role (37 hours per week) focuses on scheduling and coordinating repairs to maximise resource use and ensure excellent customer service.

You will liaise with customers, monitor progress and collaborate with supervisors to maintain quality, compliance and timely delivery of works. A candidate with experience in responsive repairs and scheduling tools is preferred.

Qualifications

• Experience in customer repair roles (social housing, retail, or similar).
• Ability to interpret data and provide outcomes with strong analysis.
• Ability to diagnose responsive repairs.
• Flexible and adaptable, able to work under pressure.
• Understanding of responsive repairs or similar is advantageous.

Responsibilities

• Efficient Scheduling: Plan responsive and planned works within the scheduling system to maximise resource use and achieve targets.
• Customer Liaison: Inform customers of appointment slots and expected durations, ensuring satisfaction.
• Progress Monitoring: Track appointment progress and coordinate with operatives for timely completion.
• Quality Communication: Collaborate with Supervisors to address issues related to work quality, compliance and timeliness.

Skills

Customer repair experience

Data analysis

Diagnostic skills

Adaptability

Customer focus

Xmbrace

OptiTime/DRS

Capita/1st Touch

Tools

Xmbrace

OptiTime/DRS

Capita/1st Touch

Job description

Are you passionate about delivering excellent customer service and ensuring efficient resource management? LiveWest is looking for a dedicated Planner to join our dynamic team. As a Planner, you will play a crucial role in scheduling and coordinating repairs, ensuring our customers receive excellent service.

Key Responsibilities

• Efficient Scheduling: Plan responsive and planned works within the scheduling system to maximise resource use and achieve targets.


• Customer Liaison: Communicate with customers to inform them of appointment slots and expected work durations, ensuring transparency and satisfaction.


• Progress Monitoring: Track the progress of appointments and coordinate with operatives to ensure timely completion of tasks.


• Quality Communication: Collaborate with Supervisors to address any issues related to work quality, compliance, and timeliness.

Why Join LiveWest?

At LiveWest, we are committed to our values of being customer-focused, challenging convention, and delivering together. We prioritise safety and continuous learning, ensuring a supportive and growth-oriented environment. By joining our team, you will be part of a mission-driven organisation that puts the customer at the heart of everything we do. We believe in doing the right thing, collaborating effectively, and constantly seeking improvement. If you are driven, innovative, and ready to make a difference, LiveWest is the place for you!

This role is being offered on a full time, permanent basis working 37 hours per week. This is an office based role in our Exeter office.

Skills

To be successful in your application for the role of Planner, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Customer Repair Experience: Knowledge or experience in a customer repair role, such as social housing, retail, or other relevant fields.


• Data Analysis: Ability to interpret data and provide suitable outcomes, with strong data analysis and input skills.


• Diagnostic Skills: Ability to diagnose responsive repairs effectively.


• Adaptability: Able to work under pressure and take a flexible and adaptable approach to meet customer and business needs.


• Customer Focus: Always keeping the customer in mind and ensuring their needs are met.


• Desirable: Experience using scheduling tools to plan works (e.g., Xmbrace, OptiTime / DRS) and databases (e.g., Capita / 1st Touch).


• Desirable: General understanding of responsive repairs or similar.

Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.

Our Reward And Benefits

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).


• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.


• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.


• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.


• Family Support: Policies designed to help you balance work and family life, including a new child payment.


• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.


• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.


• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion At LiveWest

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.