Regional Operations Manager

LiveWest; Exeter, Weston-super-Mare, Tolvaddon Downs; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working 2-3 days in the office

26–30 days annual leave with service

Defined contribution pension up to 9%

Health benefits and discounts

Learning and development opportunities

Family support and child payment

Wellbeing and flu vaccinations

Cycle to work and car benefit schemes

Volunteer days

Job summary

LiveWest is seeking an experienced Regional Operations Manager to lead property services delivery across a regional portfolio. You will manage a large team of managers and operational colleagues, ensuring high-quality outcomes, safety and value for money for the business.

The role is full-time with hybrid working 2-3 days in the office, based at LiveWest locations across the South West. You will oversee multiple workstreams and drive continuous improvement.

Qualifications

• Significant leadership experience in property repairs, maintenance, housing or construction.
• Experience leading large operational teams and multiple service workstreams.
• Strong budget management, planning, forecasting and cost control.
• Experience managing contractors and driving performance against KPIs.
• Excellent communication and stakeholder management skills.
• Solid understanding of health and safety legislation and compliance.

Responsibilities

• Lead delivery of repairs, planned maintenance, empty homes and minor works across the region.
• Manage regional budgets, resources and performance for value for money.
• Drive high customer satisfaction with right-first-time service and improvements.
• Lead, coach and develop a large operational workforce and culture.
• Manage supply chain performance, ensuring safety and standards.
• Ensure compliance with legislation, health and safety and internal policies.

Skills

Leadership experience

Large teams management

Budget management

Contractor management

Stakeholder management

Health and safety knowledge

Education

Health and Safety qualification

UK driving licence

Continuing professional development

General education

Job description

About The Role

Are you an experienced operational leader with a strong background in property repairs, maintenance and contract management? We're looking for a Regional Operations Manager to lead the delivery of high-quality property services across a regional portfolio, ensuring excellent outcomes for our customers and value for money for the business. You will lead and develop a large team of managers and operational colleagues, overseeing performance and service delivery across multiple workstreams.

Key Responsibilities

• Lead the delivery of responsive repairs, planned maintenance, empty homes, and minor works programmes across the region.
• Manage regional budgets, resources and operational performance to ensure services are delivered efficiently and provide value for money.
• Drive high levels of customer satisfaction through the delivery of a quality, right-first-time service and continuous improvement initiatives.
• Lead, coach and develop a large operational workforce, creating a high-performing and engaged team culture.
• Manage supply chain performance, ensuring works are delivered safely, compliantly and to agreed standards.
• Ensure compliance with all relevant legislation, health and safety requirements, regulatory standards and internal policies.

Why should I join LiveWest?

This is an exciting opportunity to play a key leadership role within Property Services, influencing service delivery across a large region and making a tangible difference to our customers' homes and communities. You'll have the opportunity to lead significant operational teams, shape service improvements and contribute to the ongoing success and development of our in-house maintenance service.

This is a full time role working 37 hours per week.

Hybrid Working is available for this role working 2-3 days in the office dependent on business need. You can be based at any one of our LiveWest locations, Tolvaddon, Exeter or Weston-Super-Mare.

For further information about this role, and LiveWest, please view our candidate information pack.

About The Candidate

To be successful in your application for the role of Regional Operations Manager, you will have the essential skills and experience for a level 3 role (please see candidate information pack) and the following role specific skills and experience:

Essential Skills, Experience and Knowledge

• Significant leadership experience within a property repairs, maintenance, housing or construction environment.
• Experience managing large operational teams and multiple service delivery workstreams.
• Strong budget management experience with responsibility for financial planning, forecasting and cost control.
• Experience managing contractors and driving performance against service standards and KPIs.
• Excellent communication and stakeholder management skills, with the ability to influence and challenge at all levels.
• Strong understanding of health and safety legislation, compliance requirements and safe working practices.

Essential Qualifications

• Good general education supported by relevant experience in a construction, maintenance or property-related environment.
• Health and Safety qualification or equivalent experience (such as SMSTS, IOSH or NEBOSH Construction Certificate).
• Valid UK driving licence.
• Evidence of continuing professional development.

Desirable Skills, Experience, Knowledge and Qualifications

• Level 4 or 5 qualification in a construction, asset management or related discipline (CIH, HNC, HND or equivalent).
• Management qualification or training (ILM, CIH or equivalent).
• Knowledge of social housing repairs and maintenance services.
• Experience using repairs management, work planning or workforce management systems.
• Strong commercial awareness and experience delivering value for money.
• Experience leading service improvement, change management or transformation initiatives.

Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

About The Company

Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.