Sales Consultant

LiveWest; Exeter; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Working style: Hybrid

26 days annual leave (30 with service)

Pension contributions up to 9%

Health benefits and discounts

Learning and development opportunities

Family support policies

Wellbeing programs and free flu jabs

Cycle to Work and Car Benefit

Volunteer days

Job summary

LiveWest is seeking a Sales Consultant to manage the sales journey from enquiry to legal completion for new build homes, ensuring high standards and compliance. You will work with Development, Marketing and external partners to meet sales targets while presenting homes effectively.

The role is full-time, 37 hours weekly, with hybrid working 2–3 days in the office at Exeter or Tolvaddon. A fixed-term contract runs until May 2027, with safeguarding DBS checks required.

Qualifications

• Excellent interpersonal, written and verbal communication skills.
• Strong customer focus with the ability to manage multiple enquiries and priorities.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide excellent customer service and ongoing support throughout the sales and conveyancing process.
• Register and respond to customer enquiries for new build homes.
• Work collaboratively to achieve the shared ownership sales programme and budget.
• Manage allocated schemes, ensuring homes are well presented and secure.
• Liaise with the Marketing team to advertise homes and prepare marketing materials.
• Organise and attend open days and events as required.
• Work closely with agents and internal teams to support timely legal completions.
• Attend development sites and meetings to support handovers, quality checks and progress tracking.

Skills

Interpersonal skills

Customer focus

Teamwork

MS Office

Database systems

Pressure handling

Problem solving

Education

Good literacy and numeracy

Continuing professional development

Tools

CRM systems

Job description

About The Role

As a Sales Consultant, you will play a key role in delivering our new build home ownership programme. You'll manage the sales journey from first enquiry through to legal completion, ensuring customers receive excellent service throughout. Working closely with colleagues across Development, Marketing and external partners, you'll help achieve sales targets while ensuring homes are presented to a high standard and all activity is compliant with our policies and procedures.

Key Responsibilities

• Provide excellent customer service and ongoing support throughout the sales and conveyancing process.
• Register and respond to customer enquiries for new build homes.
• Work collaboratively to achieve the shared ownership sales programme and budget.
• Manage allocated schemes, ensuring homes are well presented and secure.
• Liaise with the Marketing team to advertise homes and prepare marketing materials.
• Organise and attend open days and events as required.
• Work closely with agents and internal teams to support timely legal completions.
• Attend development sites and meetings to support handovers, quality checks and progress tracking.

Why should I join LiveWest?

This is an opportunity to join a customer-focused organisation and make a genuine difference by helping customers achieve their home ownership aspirations. You'll work alongside experienced colleagues across Development, Marketing and Sales, with the chance to develop your skills and broaden your knowledge of shared ownership and new homes sales.

This is a full-time role working 37 hours per week. This is a 6-month fixed-term contract.

Hybrid Working is available for this role working 2-3 days in the office dependent on business need. You will be based from our Exeter or Tolvaddon office.

This is a fixed term role until May 2027, working 37 hours per week

Hybrid Working is available for this role, working 2-3 days in the office dependent on business need. You will be based from our Tolvaddon or Exeter office.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.

About The Candidate

To be successful in your application for the role of Sales Consultant, you will have the essential skills and experience for a Level 1 role and the following role-specific skills and experience:

Essential Skills & Experience:

• Excellent interpersonal, written and verbal communication skills.
• Strong customer focus with the ability to manage multiple enquiries and priorities.
• Ability to work both independently and as part of a team.
• Good working knowledge of Microsoft Office and database systems.
• Ability to work under pressure and meet performance targets.
• Problem-solving skills with a flexible and proactive approach.

Knowledge

• Understanding of data protection requirements in a sales environment.

Qualifications

• Good level of literacy and numeracy.
• Evidence of continuing professional development.

Desirable

• Experience of property sales within an estate agency or similar environment.
• Knowledge of social housing and/or shared ownership.
• Understanding of the sales conveyancing process.

A full UK driving licence and access to your own vehicle is required.

Please note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

About The Company

Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.