Placement Support Specialist

Marsh; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Marsh is seeking a Placement Support Specialist to join our Commercial Team. You will provide operational and placement support to our placement broking and client servicing teams, helping to deliver high-quality service to clients and insurers.

You will contribute to process improvement, support stakeholder engagement, and help ensure service delivery meets team and business objectives. A key part of the role is managing market documentation, maintaining records of quotations and terms, and

Qualifications

• Experience in Insurance operations is essential.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Good analytical skills with the ability to interpret information and prepare clear reports or presentations.
• A basic understanding of insurance processes, products, and relevant legislation.
• Excellent communication and collaboration skills.

Responsibilities

• Drive operational support for management teams and processes to improve efficiency and quality.
• Support SLA, KPI achievement and business objectives.
• Act as focal point for operational and technical expertise for placement and client servicing teams.
• Maintain a basic understanding of core insurance products and legislation.
• Lead or participate in projects with placement and broader business on identified initiatives.
• Assist with market documentation and maintain accurate records of quotations, terms, and conditions.
• Collaborate with internal placement, client servicing teams and insurers to deliver effective placements.

Skills

Insurance operations

Organizational skills

Analytical skills

Communication skills

Collaboration

Stakeholder engagement

Tools

Acturis

Job description

We are seeking a talented individual to join our Commercial Team at Marsh as a Placement Support Specialist. In this role, you will provide operational and placement support to our placement broking and client servicing teams, helping to deliver efficient, high-quality service to clients and insurers. You will contribute to continuous improvement across processes, support stakeholder engagement, and help ensure service delivery meets team and business objectives.

We will count on you to:

• Drive operational support for management teams and processes, supporting continuous improvement in efficiency and quality within the team.
• Contribute to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI), and business objectives.
• Act as focal point for operational and technical expertise for placement and client servicing teams
• Maintain a basic understanding of the core aspects of relevant insurance products and related legislation.
• Lead and/or participate in projects working in partnership with placement and the wider business on identified initiatives and complex issues
• Support the placement process by assisting with market documentation, and maintenance of accurate records of quotations, terms, and conditions.
• Work closely with internal placement and client servicing teams and insurers to help deliver effective placement outcomes and excellent service.

What you need to have:

• Experience in Insurance operations is essential
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Good analytical skills with the ability to interpret information and prepare clear reports or presentations.
• A basic understanding of insurance processes, products, and relevant legislation.
• Excellent communication and collaboration skills.

What makes you stand out:

• Previous experience supporting operational teams, projects, or stakeholder initiatives.
• An understanding of the Lloyds market and processes
• A proactive approach to improving processes, efficiency, and service quality.
• Experience of the Acturis system

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and make an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.