Placement Support Specialist

Marsh McLennan; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Marsh McLennan seeks a Placement Support Specialist to bolster operational and placement activities within the Commercial Team. You will support placement broking and client servicing, driving efficiency and high-quality service for clients and insurers.

You will contribute to continuous improvement, manage documentation, and maintain records of quotations and terms, while collaborating with internal teams and partners to achieve placement outcomes.

Qualifications

• Experience in Insurance operations is essential.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Good analytical skills with the ability to interpret information and prepare clear reports or presentations.
• A basic understanding of insurance processes, products, and relevant legislation.
• Excellent communication and collaboration skills.

Responsibilities

• Provide operational and placement support to placement broking and client servicing teams.
• Drive continuous improvement to increase efficiency and service quality.
• Support SLA, KPI, and business objectives.
• Lead or participate in projects with placement and the wider business.
• Assist with market documentation and maintain records of quotations, terms and conditions.
• Collaborate with internal teams and insurers to deliver effective placement outcomes.

Skills

Insurance operations experience

Organizational skills

Analytical skills

Communication

Collaboration

Project involvement

Tools

Acturis

Job description

Company:

Description:

We are seeking a talented individual to join our Commercial Team at Marsh McLennan as a Placement Support Specialist. In this role, you will provide operational and placement support to our placement broking and client servicing teams, helping to deliver efficient, high-quality service to clients and insurers. You will contribute to continuous improvement across processes, support stakeholder engagement, and help ensure service delivery meets team and business objectives.

We will count on you to:

• Drive operational support for management teams and processes, supporting continuous improvement in efficiency and quality within the team.

• Contribute to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI), and business objectives.

• Act as focal point for operational and technical expertise for placement and client servicing teams

• Maintain a basic understanding of the core aspects of relevant insurance products and related legislation.

• Lead and/or participate in projects working in partnership with placement and the wider business on identified initiatives and complex issues

• Support the placement process by assisting with market documentation, and maintenance of accurate records of quotations, terms, and conditions.

• Work closely with internal placement and client servicing teams and insurers to help deliver effective placement outcomes and excellent service.

What you need to have:

• Experience in Insurance operations is essential

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

• Good analytical skills with the ability to interpret information and prepare clear reports or presentations.

• A basic understanding of insurance processes, products, and relevant legislation.

• Excellent communication and collaboration skills.

What makes you stand out:

• Previous experience supporting operational teams, projects, or stakeholder initiatives.

• An understanding of the Lloyds market and processes

• A proactive approach to improving processes, efficiency, and service quality.

• Experience of the Acturis system

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and make an impact for colleagues, clients, and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.