Picker

TN United Kingdom; Watford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in delivering exceptional customer service. In this role, you will engage in various tasks, from managing stock levels to serving customers, ensuring their needs are met efficiently. With a focus on teamwork and a positive attitude, you will thrive in a dynamic environment where every day brings new challenges. This role offers a pathway for career progression and numerous benefits, making it an exciting opportunity for those passionate about service excellence.

Benefits

10% off purchases at Booker

Discounts at Tesco

Free eye test

Health checks at Tesco Pharmacy

Retirement savings plan

Life Assurance coverage

Health and Wellbeing support

Comprehensive holiday package

Qualifications

• A passion for customer service and a can-do attitude are essential.
• Reliability and punctuality are crucial for this role.

Responsibilities

• Accurately pick and dispatch goods using a handheld terminal.
• Provide high-standard customer service and meet targets.

Skills

Customer Service

Reliability

Positive Attitude

Punctuality

Tools

Handheld Terminal

Job description

Social Network Login/Join

Booker • Batchelor Road, Excelsior Industrial Estate, Cardiff • Apply by 16-May-2025

About the role

You will be expected to ensure our customers’ needs are exceeded at all times while working in various areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, managing stock levels, or picking deliveries, the opportunities are endless. Everything you do matters — ensuring our customers get everything they came for, served quickly and efficiently.

We are looking for someone with a can-do attitude, passionate about delivering excellent customer service, and willing to go the extra mile for our customers.

What is in it for you

At Booker, we offer a great place to work and opportunities for career progression, along with the following benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for four days after each pay day, thirteen times a year. Additional discounts include 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM-only deals with Tesco Mobile, plus other deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank. Terms apply.
• Free eye test when spending £50 or more, with 30% off glasses, contact lenses, and prescription sunglasses when spending £50 or more.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An exclusive deals website saving money on everyday purchases, including a cycle to work scheme.
• After 3 months, you can join our annual Save As You Earn share scheme to buy Tesco shares at a discount.
• Retirement savings plan (pension) — save up to 5%, with Booker matching your contributions.
• Life Assurance — coverage for death in service of up to three times your annual pay.
• Health and Wellbeing support, including a 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
• A comprehensive holiday package.

Responsibilities

• Accurately pick and dispatch goods using a handheld terminal, and inform the manager of any discrepancies.
• Check quality, shelf life, and ensure packaging is robust for delivery.
• Provide high-standard customer service by processing deliveries efficiently and meeting targets.
• Be polite with delivery staff, respond appropriately to queries and complaints, and escalate complex issues when necessary.

Requirements

• A positive, can-do attitude and comfort working to meet pick rates.
• A passion for customer service and willingness to go the extra mile for our customers.
• Reliability — punctuality and proper presentation are essential.

About us

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses nationwide. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, and six support centres across the UK.

Diversity and Inclusion

At Booker, we are committed to diversity, equity, and inclusion (DE&I). We want everyone to feel represented and comfortable being themselves at work. We also support flexible working arrangements to accommodate different life situations. If you need support or adjustments, please discuss this during your application process.