Physical Security Officer - Permanent

TN United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in London is seeking a Physical Security Officer to join their dedicated security team. The role involves protecting assets, ensuring a safe environment, and providing excellent customer service. Candidates should have a strong background in corporate security, relevant qualifications, and a commitment to maintaining high service standards.

Benefits

Market-leading pension

Private medical insurance

Flexible benefits

Additional annual leave

Cycle to work scheme

Qualifications

• Minimum 3 years’ corporate security experience.
• Experience with electronic security systems (CCTV, access control, alarms).
• Proficiency in English (spoken and written).

Responsibilities

• Protect people, assets, data, and the bank's reputation.
• Handle customer calls efficiently, assessing needs and providing high service levels.
• Monitor security control room, respond to alarms, and manage events.

Skills

Customer Service

Teamwork

Adaptability

Process Improvement

Education

SIA License

BTEC Level 3 security qualification

Valid first aid certificate

Job description

Physical Security Officer - Permanent, London

Client: C. Hoare & Co.

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 364ab548bacb

Job Views: 7

Posted: 25.05.2025

Expiry Date: 09.07.2025

Job Description:

Purpose of the role:

• To work as part of a people-focused security team, supporting an evolving physical security program.
• Assist in the daily operation of the physical security measures to protect people, assets, data, and the bank's reputation.
• Provide a first-rate service to the bank’s customers, including handling visitors, out-of-hours customer calls, and events.

The value you will add to our customers:

• Serve as the point of contact for out-of-hours customer calls, ensuring high service levels.
• Ensure a safe and secure environment for visitors and secure assets.
• Support the security supervisor to maintain high service standards.

Role Responsibilities:

Physical Security

• Protect people, assets, data, and the bank's reputation.
• Maintain the security of all bank premises.
• Monitor security control room, respond to alarms, and manage events.
• Manage access badges and credentials.
• Support cashiers with safekeeping.
• Record and escalate security incidents.
• Act as fire warden during activations.
• Support the delivery of the bank's clear desk policy.
• Conduct patrols and update site instructions.
• Assist reception with visitor sign-in.
• Identify health and safety risks.
• Provide support to partners.

Out-of-Hours Customer Calls

• Handle customer calls efficiently, assessing needs and providing high service levels.
• Assist in fraud prevention via customer verification.
• Maintain customer records using CRM.

Key Applications Used:

• TSA Activebank Prime
• CRM DES VASCO
• KnowledgeLake Outlook

Additional activities outside outlined tasks may be requested temporarily, with full training provided.

Requirements

What you will bring to the role:

• Experience with electronic security systems (CCTV, access control, alarms).
• Experience in a high-end corporate security environment.
• Experience conducting patrols.
• Strong PC skills, including Microsoft Office.
• High personal presentation standards.
• Ability to maintain logs and write statements.
• Teamwork and understanding of bank values.
• Proficiency in English (spoken and written).
• Ability to work under pressure and independently.
• Process improvement mindset.
• Excellent customer service skills.
• Adaptability to new systems and processes.

Necessary experience or qualifications:

• SIA License (Door Supervisor, Security Guard, CCTV Operator).
• Valid first aid certificate.
• BTEC Level 3 security qualification.

Required:

• Minimum 3 years’ corporate security experience.
• Right to work in the UK, with a checkable work history.
• No current criminal convictions.

Benefits:

• Market-leading pension
• Group life assurance
• Group income protection
• Private medical insurance
• Subsidised staff dining
• Eye care
• Flexible benefits
• Additional annual leave
• Computer products
• Charity days
• Critical illness cover
• Cycle to work scheme
• Dental insurance
• Personal accident insurance
• Travel insurance
• Vehicle breakdown cover
• Eldercare support
• Workplace nursery scheme
• Electric vehicle scheme

Supporting Your Recruitment Experience

If you have a disability, health condition, or are neurodiverse, please request adjustments. We aim for an inclusive hiring process. If your experience differs slightly but you believe you can add value, we want to hear from you!