Community Safety Officer

Morgan Hunt UK Limited; London; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading recruitment agency seeks a Community Safety Officer based in South East London. The role involves managing anti-social behaviour cases, providing expert advice, and working closely with internal and external partners. Ideal candidates will have strong communication skills, knowledge of relevant legislation, and experience in customer service.

Qualifications

• Experience in customer-facing roles and anti-social behaviour.
• Ability to prepare witness statements and legal documentation.
• Full UK driving licence and access to a car is desirable.

Responsibilities

• Manage cases of anti-social behaviour and provide specialist advice.
• Develop responses and solutions in collaboration with partners.
• Construct evidential bases for legal action and handle customer queries.

Skills

Knowledge of Anti-Social Behaviour legislation

Organisational skills

Active listening skills

Excellent written and verbal communication

Emotional intelligence

Tools

Microsoft Office

Job description

Morgan Hunt currently requires a Community Safety Officer for Housing Trust based in South East London on a Permanent basis

Salary from: £38K per year

Hours: 37.5 hrs Mon to Fri - 9am to 5pm 3 days Hybrid and 2 days office based

Location: South East London


Job Role

As a Community Safety officer, you will act as an expert on anti-social behaviour, providing a high- quality service and point of contact for customers. The position will involve providing a proactive antisocial behaviour service which includes investigative, enforcement and preventative activities. The role is fast paced, challenging, and rewarding, and is a crucial service to our customers in our neighbourhoods. With demonstrable experience in a customer facing role and in anti-social behaviour, you will thrive in a position that deals with complex, and sometimes emotive situations.


A day in the life

• You will take active ownership and direction of cases referred to you.
  
• You will provide specialist advice, guidance and support in respect of ASB and in more complex case work.
  
• You will develop appropriate responses and solutions to ASB in conjunction with internal and external partners and co-ordinate their implementation.
  
• You will use your knowledge of legislation to identify and exercise appropriate legal powers to stop anti-social behaviour in cases referred to you.
  
• You will construct the detailed evidential base for legal action. In particular, to ensure the provision of clear, coherent and well-detailed witness statements to facilitate success in such action.
  
• You will take responsibility for service-related complaints/queries from customers ensuring that the customer experience is positive, professional responded to within set timescales
  
• You will work enthusiastically and effectively with an established, successful team and contribute to its success.
  
• You will be flexible and adaptable with some remote working.
  
  
  
  What you will need
  
  
  
• Knowledge of the legislative framework of Anti-Social Behaviour, such as the ASB, Crime and
  
  Policing Act 2014
  
• Sound knowledge of housing management practice relating to the management of ASB and
  
  
  
  
  remedies available for breach of tenancy conditions
  
• Experience preparing witness statements and accompanying legal documentation
  
• Organisational skills and a keen attention to detail
  
• Strong external awareness, thinking beyond own area of professional expertise.
  
• Active listening skills, convey key messages and describe processes clearly and effectively
  
• Excellent emotional intelligence and empathy
  
• Proficient using Microsoft Office packages
  
• Ability to prioritise and cope well under pressure to meet targets
  
• Excellent written and verbal communications
  
• Full UK driving licence and have access to a car is desirable
  

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.