Photocopier Field Service Engineer - North West

Pure Talent Group; Wigan; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company Car

Pension Scheme

Private Healthcare

25 Days Holiday (rising to 28)

Job summary

Pure Talent Group is seeking an experienced Field Service Engineer with MFD/photocopier exposure to join our service team in Manchester and the North West. You will respond to calls, diagnose faults, carry out repairs and installations across a diverse client base, delivering exceptional service.

You'll work independently across multiple sites, maintain accurate records and escalate complex issues to technical support where needed.

Qualifications

• Experience supporting MFDs / photocopiers.
• Strong fault-finding and diagnostic skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively across multiple client sites.
• Proactive mindset with a commitment to continuous learning and technical development.
• Full UK driving licence.

Responsibilities

• Responding to service calls and performing repairs on MFD equipment.
• Diagnosing faults and carrying out effective repairs through cleaning, adjustment, or part replacement.
• Completing scheduled preventative maintenance to minimise downtime.
• Installing new devices and ensuring optimal performance and customer satisfaction.
• Escalating complex issues and collaborating with technical support teams.
• Maintaining accurate service records and documentation.

Skills

MFD/photocopier support

Fault diagnosis

Customer service

Time management

Continuous learning

UK driving licence

Job description

Role : Field Service Engineer - Photocopiers

Location: Manchester / North West

Are you an experienced Field Service Engineer with a MFD / photocopiers exposure. This is a superb opportunity to join a respected and forward-thinking print solutions provider, supporting a diverse client base across the North West region. You'll be part of a professional service team known for its technical excellence and customer-first approach, delivering expert maintenance, fault diagnosis, and installations for premium print technology.

Role

• Responding to service calls and performing repairs on MFD equipment


• Diagnosing faults and carrying out effective repairs through cleaning, adjustment, or part replacement


• Completing scheduled preventative maintenance to minimise downtime


• Installing new devices and ensuring optimal performance and customer satisfaction


• Escalating complex issues and collaborating with technical support teams


• Maintaining accurate service records and documentation

Ideal Candidate Profile : We're looking for a confident, technically skilled engineer who thrives in a fast-paced field environment and takes pride in delivering exceptional service.

Key Skills & Experience

• Proven experience supporting MFDs / photocopiers


• Strong fault-finding and diagnostic skills


• Excellent communication and customer service skills


• Ability to work independently and manage time effectively across multiple client sites


• A proactive mindset with a commitment to continuous learning and technical development

Full UK driving licence

Package

• Up to £35,000


• Company Car, Mobile Phone, Laptop


• Pension Scheme


• Private Healthcare


• 25 Days Holiday (rising to 28)