Phone Shop Advisor — Flexible Hours, Great Team

Tesco; Ilkeston; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Flexible working

Disability Confident Leader

Job summary

Tesco operates a Phone Shop within our stores, delivering friendly and knowledgeable service to customers looking for mobile products and services. Your role includes assisting with contracts, guiding customers, and resolving queries while supporting the wider store team.

The position offers flexible working patterns, with a guaranteed minimum of hours and opportunities to grow with Tesco's inclusive culture.

Qualifications

• Customer service experience in a retail environment preferred.
• Ability to help customers with mobile products and services.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Support across the Phone Shop and wider store with tech queries and product setup.
• Assist customers in choosing mobile products and services and complete phone/contract setups.
• Contribute to great service, strong sales, and store performance.

Skills

Customer service

Retail experience

Job description

Tesco operates a Phone Shop within our stores, delivering friendly and knowledgeable service to customers looking for mobile products and services. Your role includes assisting with contracts, guiding customers, and resolving queries while supporting the wider store team.

The position offers flexible working patterns, with a guaranteed minimum of hours and opportunities to grow with Tesco's inclusive culture.