Phone Shop Associate - Flexible Hours & Growth

Tesco; Coatbridge; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Disability Confident Leader

Job summary

Tesco is hiring a Phone Shop Colleague to join our store. You’ll provide friendly, natural service, help customers choose mobile products and services, and support with phone and contract setups. The role offers variety, teamwork and opportunities to develop your retail career.

Hours are scheduled within our availability windows, with a guaranteed minimum of 12 hours per week, and the role supports flexible working arrangements. Tesco values inclusive service and customer focus.

Responsibilities

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance
• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Job description

Tesco is hiring a Phone Shop Colleague to join our store. You’ll provide friendly, natural service, help customers choose mobile products and services, and support with phone and contract setups. The role offers variety, teamwork and opportunities to develop your retail career.

Hours are scheduled within our availability windows, with a guaranteed minimum of 12 hours per week, and the role supports flexible working arrangements. Tesco values inclusive service and customer focus.