Phone-based Mental Health Crisis Triage Advisor (24/7)

The Methodist Church in Britain; Slough; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

27 days annual leave

NHS pension

Flexible working

Career development

Cycle to work

Wellbeing tools

Parental leave

Free parking

Job summary

Berkshire Healthcare NHS Foundation Trust is seeking a Mental Health Advisor to join the CRHTT East hub. The role involves reviewing referrals from NHS 111, patients and carers, prioritising symptoms over a 24-hour period, and directing calls to the appropriate responders after brief risk assessment.

You will carry out brief formulations and interventions by telephone, support distressed individuals and families, and work under supervision of a registered professional.

Qualifications

• Degree in health or social care or equivalent
• Experience in secondary care or psychology background
• Excellent communication promoting two-way collaboration
• Uphold Trust's values of caring, commitment and teamwork

Responsibilities

• Review referrals from NHS 111, patients and other teams
• Prioritise presenting symptoms across a 24-hour period
• Transfer calls to the appropriate responders after brief clinical risk assessment
• Carry out brief formulation and brief psychological interventions for people in mental health crisis
• Validate and de-escalate crises by telephone, coaching distress tolerance and emotional regulation
• Empower patients, carers and families to manage distress and crisis
• Give basic health advice to patients not needing onward referral
• Work under the guidance of a registered professional

Skills

Health & social care knowledge

Clinical observations

Mental Health Act knowledge

Interpersonal skills

Organisational skills

Decision making

Written records

IT skills

Coping with distress

Education

Degree in health or social care

Job description

Berkshire Healthcare NHS Foundation Trust is seeking a Mental Health Advisor to join the CRHTT East hub. The role involves reviewing referrals from NHS 111, patients and carers, prioritising symptoms over a 24-hour period, and directing calls to the appropriate responders after brief risk assessment.

You will carry out brief formulations and interventions by telephone, support distressed individuals and families, and work under supervision of a registered professional.