Mental Health Advisor– Mental Health Community Services

The Methodist Church in Britain; Slough; Sur place; GBP 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

27 days annual leave

NHS pension

Flexible working

Career development

Cycle to work

Wellbeing tools

Parental leave

Free parking

Résumé du poste

Berkshire Healthcare NHS Foundation Trust is seeking a Mental Health Advisor to join the CRHTT East hub. The role involves reviewing referrals from NHS 111, patients and carers, prioritising symptoms over a 24-hour period, and directing calls to the appropriate responders after brief risk assessment.

You will carry out brief formulations and interventions by telephone, support distressed individuals and families, and work under supervision of a registered professional.

Qualifications

• Degree in health or social care or equivalent
• Experience in secondary care or psychology background
• Excellent communication promoting two-way collaboration
• Uphold Trust's values of caring, commitment and teamwork

Responsabilités

• Review referrals from NHS 111, patients and other teams
• Prioritise presenting symptoms across a 24-hour period
• Transfer calls to the appropriate responders after brief clinical risk assessment
• Carry out brief formulation and brief psychological interventions for people in mental health crisis
• Validate and de-escalate crises by telephone, coaching distress tolerance and emotional regulation
• Empower patients, carers and families to manage distress and crisis
• Give basic health advice to patients not needing onward referral
• Work under the guidance of a registered professional

Connaissances

Health & social care knowledge

Clinical observations

Mental Health Act knowledge

Interpersonal skills

Organisational skills

Decision making

Written records

IT skills

Coping with distress

Formation

Degree in health or social care

Description du poste

This Mental Health Advisor post sits in the triage team of Berkshire Healthcare's Crisis Resolution and Home Treatment Team, based at the CRHTT East hub. The core work is reviewing referrals from NHS 111, patients, carers and other teams, giving basic advice and prioritising symptoms across 24 hours. Shifts run around the clock, with long days, nights and weekends, and most of the work is by telephone. A degree or equivalent and access to a car are required.

What the job involves

• Review all referrals received by the CRHTT, including those from NHS 111, patients, carers and other teams
• Prioritise presenting clinical symptoms across a 24-hour period
• Transfer calls to the appropriate responders after brief clinical risk and mental state assessment
• Carry out brief formulation and brief psychological interventions for people in mental health crisis
• Validate and de-escalate crises by telephone, coaching distress tolerance and emotional regulation
• Empower patients, carers and families to manage distress and crisis
• Give basic health advice to patients not needing onward referral and support them to manage symptoms at home
• Work under the guidance of a registered professional

What's required

Qualifications

• Degree in health or social care, or equivalent qualification or experience

Experience

• Experience working in a secondary care setting or with a psychology background
• Experience of caring for service users with complex mental health needs, through placements or work
• Demonstrable excellent communication skills that promote two-way communication and collaborative team working
• Demonstrable examples of upholding the Trust's values of caring, commitment and teamwork

Skills & knowledge

• Knowledge of health and social care systems, clinical observations and the Mental Health Act
• Interpersonal, influencing, observation and reporting skills
• Strong organisational skills and sound decision-making
• Coping with distressing, pressurised situations and applying practical problem-solving
• Writing records suited to the situation, such as patient notes and reports
• Competent IT skills across various systems and software packages

Checks & eligibility

• Car driver with access to a car

Other

• Completed statutory and mandatory training, with willingness to keep developing professionally
• Caring, compassionate and positive, with a liking for working in a team
• Flexible approach and ability to work shift patterns
• Able to travel independently between locations

What's offered

• 27 days' annual leave rising with service, with the option to buy and sell
• Generous NHS pension scheme
• Flexible working options to support work-life balance
• Excellent learning and career development opportunities
• Cycle to Work and car leasing scheme, including electric vehicles
• Access to a range of wellbeing tools and services
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites