Pharmacy Technician: Lead Patient Care & Team Coaching

The Boots Company PLC; Northallerton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption留

Flexible benefits scheme

Access to TELUS Health EAP

CPD Days and protected learning time

GPhC/PSNI/PSI Fees reimbursed

Job summary

Boots is seeking a Pharmacy Technician to deliver patient-centred service across communities, triage patients, and coach the dispensary team to deliver the highest standard of care.

You will support stock management, order fulfilment, and safe handling of medications, while using pharmacy systems to optimise service delivery. Training will be provided; leadership opportunities exist within store or progression pathways.

Qualifications

• Must be registered with the relevant pharmacy regulator (GPhC, PSNI, PSI).
• Ability to lead and coach a dispensary team.
• Excellent communication and organisational skills.
• Motivation to improve outcomes for teams, customers and patients.
• Desire to deliver services and outstanding patient care.
• Ability to use pharmacy systems and technology.

Responsibilities

• Provide expert, tailored advice to patients about medicines and products.
• Deliver services as required by store needs.
• Coach and inspire the pharmacy team to deliver high‑quality care.
• Assist with triage of patients and distribution of prescription handouts.
• Make legal, safe, and ethical decisions in the pharmacy.
• Manage stock, workload, orders, and handling of controlled drugs with patient safety in mind.

Skills

Coaching leadership

Communication

Organisation

Motivation to change

Patient care

Pharmacy systems

Education

GPhC/PSNI/PSI registration

Job description

Boots is seeking a Pharmacy Technician to deliver patient-centred service across communities, triage patients, and coach the dispensary team to deliver the highest standard of care.

You will support stock management, order fulfilment, and safe handling of medications, while using pharmacy systems to optimise service delivery. Training will be provided; leadership opportunities exist within store or progression pathways.