Pharmacy Dispenser UHCW OPD

SWFT Clinical Services Ltd; Coventry; On-site; GBP 26,000 - 31,000; Full time

Job summary

SWFT Clinical Services Ltd in Coventry seeks a Pharmacy Dispenser for the University Hospital Coventry and Warwickshire Outpatient Pharmacy. The role focuses on accurate dispensing, patient safety and a high-quality customer experience within a busy outpatient service.

The successful candidate will have NHS outpatient experience, relevant pharmacy qualifications and a commitment to long-term service improvement. Weekend work may be required; the role is full-time with a fixed annual salary.

Qualifications

• Healthcare assistant course with OTC sales experience.
• Experience dispensing hospital prescriptions.
• UK pharmacy dispensing accreditation held.

Responsibilities

• Prepare labels using Wellsky and assemble outpatient, private and chemotherapy prescriptions.
• Dispense and prepare TTO medicines for discharge.
• Stock management including ordering, receiving and robot replenishment.
• Remove expired, unwanted and overstocked drugs per SOP/COSHH.
• Handle returned meds and recycling per SOP.
• Assist with OTC sales and stock procurement to support retail.
• Minimise waiting times while maintaining professional standards.
• Follow SOPs and Health & Safety policies to ensure quality.
• Maintain good communications with patients and Trust staff.

Skills

OTC sales

Dispensing hospital prescriptions

Education

NVQ Level 2 in Pharmacy Services

GCSE Maths and English

UK Pharmacy dispensing accreditation

Job description

Main area Outpatient Pharmacy Dispenser Grade P Contract Permanent Hours Full time - 40 hours per week (Weekend working may be required) Job ref 203-SWFTCS281-A

Employer SWFT Clinical Services Ltd Employer type NHS Site Outpatient Pharmacy University Hospital Coventry and Warwickshire Town Coventry Salary £28,484.53 per annum Salary period Yearly Closing 13/10/2026 23:59

Pharmacy Dispenser UHCW OPD

P

Job overview

For your information sponsorship for this role is not available.

We are looking for a passionate and experienced Dispenser to join our dynamic and busy outpatient pharmacy team at UHCW Hospital. As part of our evolving pharmacy service, you’ll have the opportunity to demonstrate our core values: supportive, progressive, and diverse. If you're looking to join an organisation that values and supports its team, we would love to hear from you. There may be a requirement to work weekends on a rotation basis as required to meet operational demand.

The successful candidate will be able to evidence their capacity to provide a sustained commitment to the long-term improvement and stability of the pharmacy service.

Main duties of the job

Exciting opportunity for full time Pharmacy dispenser to join a fast paced and dynamic team at the Outpatient Pharmacy, University Hospital Coventry and Warwickshire

The Pharmacy Dispenser plays a key role in ensuring efficient and high-quality customer experience is maintained. Striving to deliver a safe, effective and caring service for patients and other service users whilst playing an active role in business development.

Working for our organisation

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford, UHCW, Rugby St Cross and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.

There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.

A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.

Where is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.

Detailed job description and main responsibilities

Prepare labels using the pharmacy computer system Wellsky and correctly assemble outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).

Dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.

Stock management to include ordering, receiving and checking off stock. Loading the robot with stock and querying and working with procurement team to resolve stock queries and discrepancies.

Remove expired, unwanted and overstocked drugs and inform a senior member of staff.

Empty the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.

Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales.

Minimise waiting times whilst maintaining professional standards.

Strives to achieve and maintain best professional best practice and works towards achieving business KPI targets

Assures service quality and patient safety, by following SOPs and Health and Safety policy

Offers suggestions to improve the way we work utilising best practices.

Maintains excellent working relationships and good communications with patients and Trust employees. Contributes to the teamwork ethic so enabling the best possible service and care to patients.

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.

Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

To select and recommend suitable products and provide advice on their correct use.

Person specification

Qualifications

• NVQ Level 2 in Pharmacy Services
• GCSE at Grade C or above in Maths and English
• UK Pharmacy dispensing accreditation

Experience

• Previous outpatient pharmacy experience
• Previous hospital pharmacy experience

Skills

• Healthcare assistant course - sales of over-the-counter medicines.
• Dispensing of hospital prescriptions.

Personal Qualities

• Able to work well in a team
• Able to work well under pressure
• Confident and articulate
• Able to communicate well with other colleagues within hospital setting and patients
• Commitment to the long-term improvement of the pharmacy service

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.