Pharmacy Customer Service Associate

Walgreens; City of Westminster; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated pharmacy technician to enhance customer experience and support pharmacy operations. This role involves engaging with customers, assisting pharmacists, and ensuring compliance with pharmacy regulations. You will play a key role in delivering exceptional service, processing prescriptions, and maintaining the pharmacy's operational standards. If you're passionate about healthcare and customer service, this opportunity offers a chance to grow your skills in a dynamic environment while making a positive impact on customers' lives.

Qualifications

• Fluent in English and willing to work flexible hours.
• Maintains PTCB certification and completes ongoing training.

Responsibilities

• Models a distinctive customer experience and delivers efficient checkout service.
• Assists pharmacists and processes prescriptions in accordance with regulations.

Skills

Customer Service

Pharmacy Systems

Communication Skills

Problem Solving

Education

PTCB Certification

Job description

Job Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist under supervision, using pharmacy systems to obtain patient and drug information and process prescriptions, in accordance with regulations.

Customer Experience

• Engages customers by greeting them, offering assistance, resolving issues, and answering questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, and efficient service; recommends products and assists with locating items.
• Handles transactions, including refunds, exchanges, and voids; maintains cleanliness and merchandising of shelves.
• Performs pharmacy duties such as entering patient info, filling prescriptions, verifying medications, and assisting pharmacists with workflow.
• Reports prescription errors immediately and complies with pharmacy policies, including Good Faith Dispensing and the Pharmacy Code of Conduct.
• Handles telephone inquiries, processes third-party claims, and supports inventory management activities.
• Ensures compliance with laws regarding regulated products; constructs displays and manages product placement.
• Provides photo services, web order fulfillment, and maintains store appearance and policies.

Training & Personal Development

• Maintains PTCB certification and completes ongoing training and education to stay updated in healthcare and pharmacy fields.

Additional Requirements

• Must be fluent in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.