Pharmacy Customer Service Associate

Walgreens; Dartford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated team member to enhance customer experience and support pharmacy operations. In this role, you will engage with customers, ensuring they receive exceptional service while assisting with pharmacy tasks under supervision. Your responsibilities will include managing transactions, maintaining store organization, and supporting inventory management. This position offers an opportunity for personal development through ongoing training and certification. If you are passionate about customer service and eager to contribute to a collaborative environment, this role is perfect for you.

Qualifications

• Must maintain PTCB certification and complete required training.
• Engage customers and resolve issues for a positive experience.

Responsibilities

• Provide courteous and efficient checkout service to customers.
• Assist pharmacist with patient and drug information processing.
• Maintain cleanliness and organization of counters and shelves.

Skills

Customer Service

Pharmacy Systems

Inventory Management

Communication

Education

PTCB Certification

Job description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service to customers.
• Assists the pharmacist under supervision, using pharmacy systems to obtain patient and drug information, and to process prescriptions, in compliance with regulations.

Customer Experience

• Engages customers by greeting them, offering assistance, resolving issues, and answering questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits, to enhance customer satisfaction.

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends products and suggests trade-up or companion items.
• Processes transactions, including voids, returns, refunds, and exchanges; assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records transactions.
• Supports pharmacy duties such as entering patient and drug info, filling prescriptions, verifying accuracy, and assisting in workflow management.
• Reports prescription errors promptly and adheres to pharmacy policies, including the Pharmacy Code of Conduct and Good Faith Dispensing.
• Handles non-urgent phone calls, processes third-party claims, and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and managing warehouse claims.
• Ensures compliance with laws regarding regulated products.
• Constructs and maintains store displays, completes resets, and manages product placement and stock rotation.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photos and promotional products.
• Manages web order pickups and maintains store cleanliness and appearance.
• Follows all policies and maintains respectful relationships with coworkers.
• Completes assignments and tasks as directed.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.

• Must be fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.