Pharma Operations Coordinator

AIT Worldwide Logistics; London Borough of Hounslow; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Private healthcare through BUPA

Auto Enrolment Pension Plan

Life Assurance 2x annual salary

26 days annual leave

Eyecare vouchers

Cycle to Work scheme

Five paid volunteer hours

Job summary

AIT Worldwide Logistics in London is seeking a Pharma Operations Coordinator to manage the day-to-day export of international shipments by air, ocean and surface. You will coordinate booking, progress tracking, and documentation, ensuring activities align with GDP, GMP and Dangerous Goods compliance while delivering accurate quotes and exceptional service to customers.

The role requires two years of international forwarding experience, fluent English, and a customer-focused approach.

Qualifications

• Two years of experience in international forwarding and logistics.
• Fluent spoken and written English.
• Experience with GDP, GMP and Dangerous Goods regulations.
• Proven track record in customer service and documentation.

Responsibilities

• Coordinate international air, ocean and surface export shipments from booking through final delivery.
• Prepare accurate quotations in line with customer needs and compliance.
• Manage shipment documentation and ensure regulatory compliance.
• Monitor shipments and proactively resolve delays, keeping customers informed.
• Collaborate with carriers, ports, and internal teams to ensure smooth operations.
• Adhere to SOPs, KPIs, and patient safety requirements.
• Support continuous improvement through training and cross-functional collaboration.

Skills

English proficiency

Customer service

Logistics coordination

Regulatory compliance

CargosWise experience

Communication

Education

Maths & English

Tools

CargoWise Software

Job description

Introduction

Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us! Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

As a Pharma Operations Coordinator, you will be responsible for coordinating, monitoring, and managing all communications related to the day-to-day export of international freight forwarding shipments across air, ocean, and surface transportation modes. You will ensure shipments are executed in line with customer requirements and contractual agreements, while proactively tracking progress and facilitating smooth operations throughout the process.

Responsibilities

• Partner with customers to understand shipping requirements and provide tailored logistics solutions
• Prepare accurate and profitable quotations in line with customer needs and compliance requirements
• Coordinate international air, ocean, and surface export shipments from booking through final delivery
• Manage shipment documentation and ensure compliance with GDP, GMP, Dangerous Goods, and other regulatory requirements
• Monitor shipment progress, proactively resolve delays or issues, and keep customers informed
• Coordinate with carriers, ports, cartage agents, international partners, and internal teams to ensure smooth operations
• Ensure adherence to customer SOPs, company KPIs, quality standards, and patient safety requirements
• Manage operational activities including shipment tracking, data entry, billing, stock checks, and quality documentation
• Support continuous improvement through compliance training, cross-functional collaboration, and onboarding/training of team members

Qualifications

• Educated to a good standard Math’s & English
• 2 Years Prior experience in international forwarding
• Fluent oral and written English is a must
• Proven track record in Customer Service-related activities
• Good experience in the transportation and/or supply chain solutions ideally in the Pharmaceutical sector
• Demonstrated work experience in process implementation, customer service and logistics preferably in/for the Life science sector
• CargoWise Software experience a plus

What AIT Can Offer You

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

• Private healthcare through BUPA (medical and dental) after a qualifying period
• Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions
• Life Assurance equal to 2x your annual salary for peace of mind
• 26 days of annual leave to relax and recharge
• Eyecare vouchers for your vision health
• Cycle to Work scheme to promote sustainable commuting
• Five paid volunteer hours per year, giving you the opportunity to give back to the community

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.