Petrol Forecourt Manager

Tebay Services; Gloucester; Remote; GBP 28,000 - 36,000; Full time

Job summary

Tebay Services in Gloucester is seeking a Filling Station Manager to lead a customer-focused, commercially driven department. You will grow and develop a caring, knowledgeable team and champion our producers to deliver the unique and delightful experience we are known for.

You will set department goals, manage Service Leaders and colleagues, control stock and cash, and drive sales, margins and waste targets.

Qualifications

• Experience in a high-volume, fast-paced environment with strong leadership and communication skills.
• Good commercial acumen including sales, stock management and wastage controls.
• Experience recruiting, managing and developing a team and dealing with all aspects of people management.
• Ability to deliver an excellent customer experience and uphold brand standards.

Responsibilities

• Set department goals aligned to company values.
• Lead Service Leaders to deliver great customer service and brand excellence on every shift.
• Manage day-to-day operations including stock control and cash handling.
• Oversee financial performance including sales, margin and waste targets, budget analysis and cost control.
• Improve the business through customer-focused thinking and identify commercial opportunities.
• Manage rota and shift planning, and all aspects of people management.
• Coach and develop colleagues to ensure optimal performance.
• Ensure a clean, safe environment compliant with legislation and internal policies.
• Collaborate with People and Commercial teams to deliver products and standards.

Skills

Team leadership

Customer service

Stock management

Cash handling

People management

Budgeting

Coaching

Recruitment

Commercial awareness

Communication

Job description

As the Filling Station Manager you will be accountable for leading a customer focussed and commercially led department, by growing and developing a caring and knowledgeable team of colleagues. Passionate about ‘how we do business’ you will champion our producers and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Your overall responsibilities will include;

• Setting the goals for the department aligned to our values
• Lead a team of Service Leaders to ensure they deliver great customer service and brand excellence on every shift through a team of colleagues.
• Day to day management of the department including stock control and cash handling
• Responsible for the financial performance of the department including achievement of sales, margin and waste targets along with budget analysis and setting, cost management and profit control.
• Look at the business through the eyes of our customers to continuously improve the offering and spot and act on opportunities that will bring commercial benefit
• Day to day management of the Service Leaders and Colleagues including rota and shift management and all aspects of people management.
• Coach and guide colleagues to delight our customers
• Ensure the team maintain a clean, tidy and safe environment which is compliant with relevant legislation and internal policies and procedures
• Work with the People Team to recruit the right people into our business, lead, train and coach all colleagues to achieve their best possible performance in their role.
• Work closely with the Commercial team to deliver the products and product standards in line with our brand.
• #WFHP

You should have experience working in a high volume, fast paced environment with great leadership and communication skills, a can-do attitude and respect for others.Good commercial acumen is required including experience of financial controls within an operation including sales, stock management and wastage controlsYou will be recruiting, managing and developing a team as well as dealing all aspects of people management as we create teams that can deliver an excellent experience for our customers so some experience in this is important.