Store Manager - Forecourt - 40 Hours

Bestway Group; Exeter; On-site; GBP 32,000 - 48,000; Full time

Job summary

Bestway Group is seeking a Store Manager for one of its company-owned stores in Exeter. You will lead and motivate the store team to deliver outstanding customer service and maintain presentation standards within a compliant environment.

A key focus is protecting and growing performance through staff development and local brand promotion. You will coach, develop and empower staff, manage costs, and drive business through effective promotion and community engagement to maximise turnover and

Qualifications

• Excellent communication skills.
• Proven ability to manage and motivate a team.
• Experience delivering a compliant environment through processes and procedures.
• Strong business awareness and ability to respond to business reports.

Responsibilities

• Coach and develop store team to deliver outstanding service and promote the brand on the shop floor.
• Present the store in line with brand standards guidelines.
• Resolve or report issues affecting customer experience promptly.
• Communicate positively with colleagues and provide guidance as needed.
• Build relationships with the local community to positively represent the brand.
• Understand support departments to optimise the customer experience.
• Identify opportunities to improve store performance and support initiatives to generate additional business.
• Deliver action plans to develop and improve store performance.
• Analyse management information to maximise turnover and profitability.
• Ensure adherence to store control guidelines by all team members.
• Manage controllable costs, focusing on people costs.
• Encourage and lead team participation in promotional activities.
• Lead the store team to meet all team and individual targets.
• Stay up to date with key business information to continually develop knowledge.

Skills

Excellent communication

People management

Customer service

Brand standards

Decision making

Multitasking under pressure

Job description

We have a fantastic opportunity for an ambitious and motivated retail professional to join our business as Store Manager of one of our Company owned stores.

You will manage and motivate your team to provide the very best customer service and presentation standards within a fully compliant environment. Protecting and growing business performance through team development and active brand/product promotion at a local level will be a key priority.

About Bestway

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East

Responsibilities:

• Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Develop understanding of support departments and use knowledge to optimise the customer experience
• Identify opportunities to improve store performance and support activities to generate additional business
• Agree and deliver action plans to develop and improve store performance
• Analyse any available management information to maximise store turnover and profitability
• Ensure store control guidelines are followed by all team members
• Manage all controllable costs, with a particular focus on people costs
• Encourage, plan and lead team participation in all promotional activity
• Lead your store team to achieve all team and individual targets
• Keep up to date with key business information to continually develop knowledge and expertise

The Ideal Candidate:

• Excellent communication skills
• High personal and professional standards
• Strong decision-making skills, and a sense of responsibility
• Experience of delivering a compliant environment through adherence to processes and procedures
• Experience in effectively managing and motivating a team
• The ability to effectively delegate tasks and activities
• The ability to work under pressure and deal with challenging situations professionally
• The ability to manage a diverse range of activities – to prioritise and multitask
• Sound business awareness, with the ability to comprehend and respond to business reports

Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.