Pet Store Colleague — Customer-First Service & Career Growth

Home Limited; Warrington; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20% colleague discount

Paid holidays

Birthday/special occasion leave

Charitable/community involvement

Career progression

Job summary

Pets at Home in Warrington is seeking a Store Colleague to put customers first and deliver brilliant service at the heart of our pet care centres, helping to create memorable experiences that keep customers coming back.

This permanent, contract role includes shifts that may include evenings and weekends, a 20% colleague discount, paid holidays and opportunities for career progression within the business.

Qualifications

• Outstanding customer service with personalised, attentive support.
• Strong verbal and written communication to engage customers.
• Proactive problem-solving to resolve issues quickly and efficiently.
• Keen interest in ongoing learning and development.
• Ability to work towards retail targets and improve performance.
• Ability to collaborate effectively within a team.
• Flexible to work shifts including evenings, weekends and some bank holidays.

Responsibilities

• Exceed customer expectations and uphold top pet care standards.
• Build strong customer relationships and enhance their experience.
• Support smooth store operations and ensure high service quality.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Pets at Home in Warrington is seeking a Store Colleague to put customers first and deliver brilliant service at the heart of our pet care centres, helping to create memorable experiences that keep customers coming back.

This permanent, contract role includes shifts that may include evenings and weekends, a 20% colleague discount, paid holidays and opportunities for career progression within the business.