Veterinary Receptionist

DNA Vetcare; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Perkbox

Health & Dental cashback scheme

Career progression

Team environment

Job summary

Wimbledon Veterinary Surgery, part of DNA Vetcare, is seeking a Veterinary Receptionist who will be the friendly first point of contact for clients and patients. You'll deliver five-star welcomes, handle a busy desk, manage appointments via Ascend, assist with queries, payments, and insurance, and collaborate with the Vets and Nurses to ensure a smooth client journey.

If you love animals, excel at delivering warm service, and want career progression in a respected private practice, apply to join

Qualifications

• Experience in a demanding, client-facing role (veterinary or hospitality a plus).
• Strong communication and empathy to reassure clients.
• Calm, professional phone manner and organisation under pressure.

Responsibilities

• Giving every client and their pet a five-star, heartfelt welcome.
• Running a busy reception desk with warmth, composure and professionalism.
• Booking and managing appointments using Ascend.
• Supporting clients with queries, appointments and medication.
• Answering emails and Facebook messages.
• Creating engaging content for our social media channels.
• Handling payments and finance applications with accuracy and sensitivity.
• Processing and logging insurance claims.
• Talking clients through healthcare plans with care and confidence.
• Working closely with Vets and Nursing team for a seamless client journey.
• Admin tasks like scanning records and correspondence.

Skills

Client-facing experience

Empathy

Excellent communication

Organised

Calm phone manner

Love of animals

Job description

About The Role

Veterinary Receptionist

Wimbledon Veterinary Surgery

Wimbledon, London | Full Time over 5 days | 1 in 3 Weekends | Up to £29k, DOE

Do you light up at the thought of a wagging tail in reception, and take real pride in making a worried pet owner feel instantly at ease? At DNA Vetcare, we believe that exceptional care starts the moment someone walks through the door - and we're looking for a very special person to be part of that experience at our busy Wimbledon Vets.

This isn't a job for 'just a receptionist'. We're looking for a genuine customer service enthusiast - someone who is as passionate about people as they are besotted with animals, who wants every client to feel like theirs is the most important pet in the world, and who wants to bring our values of Caring, Professional and Service to life every single day.

About the Role

You'll be the warm, familiar face and voice of the practice - often the very first, and most reassuring, part of a client's visit. Whether it's a nervous new puppy owner, someone losing their best friend, or a regular popping in for medication, your ability to build trust and make people feel genuinely looked after is what sets us apart.

Your day might include:

• Giving every client and their pet a five-star, heartfelt welcome


• Running a busy reception desk with warmth, composure and professionalism


• Booking and managing appointments using Ascend


• Supporting clients with queries, appointments and medication collections


• Answering emails and enquiries, and keeping on top of our Facebook messages


• Creating engaging content for our social media channels


• Handling payments and finance applications with accuracy and sensitivity


• Processing and logging insurance claims


• Talking clients through our healthcare plans with genuine care and confidence


• Working closely with our Vets and Nursing team for a seamless client journey


• Keeping on top of admin, including scanning records and correspondence

About You

You’re confident, warm and a natural relationship-builder. You understand that behind every appointment is a worried pet parent, and you know just how much empathy and reassurance can mean.

You’ll bring:

• Proven experience in a demanding, client-facing role (veterinary or hospitality experience a real plus)


• A natural gift for conversation that puts people instantly at ease


• A calm, caring and impeccably professional phone manner


• A genuine 'nothing is too much trouble' attitude and a love of going above and beyond


• Excellent organisation and the ability to stay composed in a fast-paced environment


• A true, unmistakable love of animals — you're pet-obsessed, through and through


• A smart, polished presentation that reflects the standards of a premium private practice

Working Pattern

• Monday - Friday, 8:30am-6:30pm


• 1 in 3 weekends on a rota basis


• Share of bank holidays


• Must live within 45 minutes of Wimbledon Vets.

What We Offer

• 5.6 weeks annual leave


• Perkbox


• Health & Dental cashback scheme


• A warm, supportive and genuinely professional team


• The chance to work in a respected, high-quality private practice


• Clear career progression pathways


• Achievement-based milestones and rewards — the more you grow and contribute, the more you're recognised


• The opportunity to make a real difference to clients and their pets, every single day

About Us

Are You Ready to Be Part of Something Extraordinary?

At DNA Vetcare, we don’t just offer jobs—we offer careers with heart, purpose, and endless possibilities. As an independent, award-winning veterinary group, we are redefining pet care across the UK. Our ethos is simple yet powerful:Caring, Professional, Service.

Our mission? To provide the highest standards of veterinary care while nurturing and empowering our teams. Whether your passion lies inclinical excellence, leadership, or personal growth, we create opportunities tailored to your ambitions.

We are expanding our exceptional team—and we’re looking for the best. If you thrive in a dynamic, well-equipped, and incredibly supportive environment, where no two days are the same and the caseload is as diverse as your interests, then this is the place for you. Whether your expertise lies insoft tissue surgery, orthopaedics, internal medicine, ultrasound, ophthalmology, critical care, dermatology, exotics, or customer service, we actively encourage further qualifications and provide the challenging caseloads to support your growth.

Founded in 2006, our surgeries remain proudly independent, and are still led by our two founders who are experienced and passionate veterinary surgeons with years of hands‑on expertise.

If you are passionate about pets and progression, your journey starts here. Take the next step and join a team that truly invests in you.