Pet Care Receptionist - Calm, Welcoming & Team-Oriented

IVC Evidensia Group; Cardiff; Remote; GBP 18,000 - 22,000; Full time

Benefits offered by this job

6.6 weeks annual leave

Birthday off

Family-friendly policies

Wellbeing initiatives

Career development

Discounted veterinary care

Cycle to Work

Job summary

Heath Vets in Cardiff and Penarth is seeking a Receptionist to join our friendly team on a full-time permanent basis. You will be the first point of contact for clients, delivering a welcoming and professional experience while coordinating appointments and enquiries to support the clinical team.

We offer a work pattern of 39 hours per week with no weekends or out-of-hours duties, in a well-established practice that values teamwork, communication and patient care.

Qualifications

• Experience in a customer-facing role.
• Strong communication and front-line service skills.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• First point of contact for clients, delivering a welcoming, professional experience.
• Manage appointments and handle enquiries to support client communications.
• Coordinate with clinical and non-clinical teams to ensure smooth daily running.
• Support day-to-day operations and contribute to a positive client and patient journey.

Skills

Communication skills

Customer service

Multi-tasking

Team player

Proactive attitude

Job description

Heath Vets in Cardiff and Penarth is seeking a Receptionist to join our friendly team on a full-time permanent basis. You will be the first point of contact for clients, delivering a welcoming and professional experience while coordinating appointments and enquiries to support the clinical team.

We offer a work pattern of 39 hours per week with no weekends or out-of-hours duties, in a well-established practice that values teamwork, communication and patient care.