Veterinary Receptionist (39hrs)

IVC; Cardiff; Presencial; GBP 25 000 - 27 000; Tempo integral

Resumo da oferta

inspiring vet care is seeking a motivated Receptionist for Heath Vets in Cardiff. You will be the friendly first point of contact, managing appointments, handling enquiries and supporting client communications to ensure a welcoming experience for every visit.

The role offers a 39-hour week across our branches, no weekend or out-of-hours duties, and a supportive team to help you grow within a caring practice.

Qualificações

• Experience in a customer-facing role.
• Excellent communication and a welcoming manner.
• Able to manage multiple tasks in a busy environment.

Responsabilidades

• Be the first point of contact for clients, delivering a welcoming, professional experience.
• Manage appointments and handle enquiries to support client communications.
• Work closely with clinical and non-clinical colleagues to ensure a smooth client and patient journey.
• Contribute to day-to-day running of the practice in a busy environment.

Conhecimentos

Customer service

Communication

Organised

Teamwork

Descrição da oferta de emprego

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Heath Vets on a full-time permanent basis.

At Heath Vets, we prioritise work-life balance, offering no weekend or out-of-hours duties. We are a well-established, first-opinion practice with locations in Cardiff and Penarth, offering the perfect blend of countryside tranquility and city convenience. Across our five branches, we are well-equipped with an in-house lab to support our clinical work.

You will be joining a dedicated and caring team, including experienced Practice and Clinical Directors, four Veterinary Surgeons, and a supportive group of RVNs and other team members. We believe in sharing knowledge and fostering an inclusive environment where your input is valued, and we thrive on this collaborative approach.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 39 hours per week

Key Responsibilities

Veterinary reception can be busy and varied, so we value people who can remain calm under pressure, communicate confidently and work well as part of a wider team. You will be joining a supportive and friendly team who work closely together to provide the best possible experience for both our clients and their pets. No two days are the same, and the role offers plenty of variety, from welcoming clients and answering calls to booking appointments, supporting the clinical team and helping with the day-to-day running of the practice.

You Might Be a Great Fit If…

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

£12.71ph