Personal Training Manager: Lead PT Team & Growth

Virgin Active; Greater London; Hybrid; GBP 25,000 - 39,000; Part time

Benefits offered by this job

30 days annual leave

The Peoples Pension with 3%

Complimentary Virgin Active membership

Member discounts (PT sessions)

Salary Finance access

Mental health support counselling

Corporate letting services via Dexters

ePoints discounts

Job summary

Virgin Active is evolving its Social Wellness Clubs and selecting a Personal Training Manager to synchronize in-club product offerings with member needs. You will work alongside club management to drive PT penetration, revenue and high-quality member journeys while ensuring safety and brand standards.

The role focuses on recruiting and developing PT talent, leveraging data to inform actions, and collaborating with cross-functional teams to maximize impact across the club environment.

Qualifications

• Personal Trainer Level 3 or Level 4 or CIMSPA equivalent qualification.
• Experience in managing personal training services and teams.

Responsibilities

• Own the PT weekly plan with actions, targets and reviews; drive penetration, uptake and revenue through new client acquisition and retention.
• Deliver exceptional member journeys and outcomes; elevate session quality, consultations and trials; smooth path from first purchase to long-term engagement.
• Ensure best-in-class PT operations; maintain in-club processes, system adherence and end-to-end member journeys.
• Recruit, develop and retain top PT talent; hire trainers, deliver 12-week onboarding, mentorships and coaching.
• Build a high-performance culture aligned to purpose; conduct regular 1:1s and progression reviews; motivate through recognition.
• Use data and digital to drive results; translate dashboards into weekly actions across metrics like penetration and churn.
• Uphold brand standards, safety and compliance; ensure safe practice and up-to-date risk assessments.
• Collaborate cross-functionally to maximise impact; align with GM, Product, Membership and Group Exercise.

Skills

Team leadership

Data-driven decisions

Cross-functional collab

PT program ownership

Education

Personal Trainer Level 3/4 or CIMSPA

Job description

Virgin Active is evolving its Social Wellness Clubs and selecting a Personal Training Manager to synchronize in-club product offerings with member needs. You will work alongside club management to drive PT penetration, revenue and high-quality member journeys while ensuring safety and brand standards.

The role focuses on recruiting and developing PT talent, leveraging data to inform actions, and collaborating with cross-functional teams to maximize impact across the club environment.