Personal Training Manager

Virgin Active; Greater London; Hybrid; GBP 25,000 - 39,000; Part time

Benefits offered by this job

30 days annual leave

The Peoples Pension with 3%

Complimentary Virgin Active membership

Member discounts (PT sessions)

Salary Finance access

Mental health support counselling

Corporate letting services via Dexters

ePoints discounts

Job summary

Virgin Active is evolving its Social Wellness Clubs and selecting a Personal Training Manager to synchronize in-club product offerings with member needs. You will work alongside club management to drive PT penetration, revenue and high-quality member journeys while ensuring safety and brand standards.

The role focuses on recruiting and developing PT talent, leveraging data to inform actions, and collaborating with cross-functional teams to maximize impact across the club environment.

Qualifications

• Personal Trainer Level 3 or Level 4 or CIMSPA equivalent qualification.
• Experience in managing personal training services and teams.

Responsibilities

• Own the PT weekly plan with actions, targets and reviews; drive penetration, uptake and revenue through new client acquisition and retention.
• Deliver exceptional member journeys and outcomes; elevate session quality, consultations and trials; smooth path from first purchase to long-term engagement.
• Ensure best-in-class PT operations; maintain in-club processes, system adherence and end-to-end member journeys.
• Recruit, develop and retain top PT talent; hire trainers, deliver 12-week onboarding, mentorships and coaching.
• Build a high-performance culture aligned to purpose; conduct regular 1:1s and progression reviews; motivate through recognition.
• Use data and digital to drive results; translate dashboards into weekly actions across metrics like penetration and churn.
• Uphold brand standards, safety and compliance; ensure safe practice and up-to-date risk assessments.
• Collaborate cross-functionally to maximise impact; align with GM, Product, Membership and Group Exercise.

Skills

Team leadership

Data-driven decisions

Cross-functional collab

PT program ownership

Education

Personal Trainer Level 3/4 or CIMSPA

Job description

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.We are looking for Personal Training Manager to join our Product Team.

Role Type: Part Time

Number of Hours: 20

In this role, you will play a part in being responsible for working alongside other club management to ensure that the in-club product offering is fully synchronized and available to our members.

The Role

• Own the Personal Training weekly plan with clear actions, targets and reviews; drive PT penetration, DD uptake and revenue through new client acquisition and strong member retention.


• Deliver exceptional member journeys and outcomes, elevate session quality, consultations and trials; ensure a seamless path from first purchase to long-term engagement.


• Ensure best-in-class PT operations, maintain strong in-club processes, system adherence, timely resolution of flagged sessions, and robust end-to-end member journeys.


• Recruit, develop and retain top PT talent, hire qualified trainers, deliver a structured 12-week onboarding, run mentorship programmes, workshops and targeted coaching.


• Build a high-performance culture aligned to our purpose, hold regular 1:1s and progression reviews, motivate through recognition, and foster a fun, results-driven team environment.


• Use data and digital to drive results, translate dashboards into weekly actions across penetration, productivity, conversion, bookings and churn; keep PT profiles compelling and up to date.


• Uphold brand standards, safety and compliance, ensure safe practice, safeguarding, floor standards, current certifications and up-to-date risk assessments.


• Collaborate cross-functionally to maximise impact, partner with GM, Product, Membership and Group Exercise to align targets, lead flow, promotions, pilots and new SOPs.

Who We’re Looking For

• Personal Trainer Level 3 or Level 4 or CIMSPA equivalent qualification

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellness


• A premium environment with industry-leading facilities


• Development and progression opportunities aligned to your level


• Access to a vibrant, engaged member community


• The platform to build your career, reputation and impact

The Perks

• 30 days (excluding bank holidays) annual leave, plus a Celebration Day and we want you take them


• Access to The Peoples Pension, with our contributions at 3%.


• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.


• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% offPTsessions.


• You will join Virgin Family where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)


• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.


• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.


• Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.


• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services meaning no tenant charges.


• Access to ePoints, offering loads of online discounts to retailers.