Personal Shopping and Client Relations Manager (f/m/d)

LuxExperience; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Up to 32 days of holiday

Mobile office

Language & e-learning courses

Staff discount up to 30%

Family-friendly policies

LinkedIn Learning

Employee Share Purchase Plan

Job summary

LuxExperience is seeking a Personal Shopping and Client Relations Manager (f/m/d) to be based in our London office. You will act as the main liaison for top clients, delivering personalized styling and proactive outreach to drive loyalty and spend.

Join a luxury, digitally-enabled environment with a hybrid work model, focusing on exceptional service, relationship-building, and cross-functional collaboration with Buying and Brand Marketing teams.

Qualifications

• 3–5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce.
• Passionate about delivering exceptional customer service with a proactive, hands-on mindset.
• Strong affinity for fashion, luxury, lifestyle trends, and digital technology.
• Sales-driven, entrepreneurial, and motivated to exceed targets.
• Innovative, creative, and confident in building personalized customer experiences.
• Highly organized, detail-oriented, and tech-savvy with excellent communication skills.
• Fluent in English, both written and spoken; additional languages are a plus.

Responsibilities

• Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long-term relationships.
• Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach.
• Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior.
• Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets.
• Create innovative clienteling and selling initiatives to further enhance the luxury customer experience.
• Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences.
• Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests.
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Skills

Client relations

Luxury fashion

E-commerce

Sales targets

Communication

Fluent English

Job description

Mytheresa is a leading luxury multi-brand digital platform. Founded as a boutique in 1987, Mytheresa launched online in 2006 and offers ready-to-wear, shoes, bags and accessories for womenswear, menswear, kidswear as well as lifestyle products and fine jewelry. The highly curated edit of up to 250 brands focuses on true luxury brands such as Bottega Veneta, Brunello Cucinelli, Dolce&Gabbana, Gucci, Loewe, Loro Piana, Moncler, Prada, Saint Laurent, The Row, Valentino, and many more. Mytheresa’s unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Mytheresa is part of LuxExperience, the leading digital, multi-brand luxury group.

To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (f/m/d) to be based in our London office.

WHAT YOU WILL DO

• Strong expertise in menswear, with a solid understanding of menswear products, trends, fit, and styling.
• Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long-term relationships
• Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach
• Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior
• Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets
• Create innovative clienteling and selling initiatives to further enhance the luxury customer experience
• Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences
• Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests

WHO YOU ARE

• 3–5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce
• Passionate about delivering exceptional customer service with a proactive, hands-on mindset
• Strong affinity for fashion, luxury, lifestyle trends, and digital technology
• Sales-driven, entrepreneurial, and motivated to exceed targets
• Innovative, creative, and confident in building personalized customer experiences
• Highly organized, detail-oriented, and tech-savvy with excellent communication skills
• Fluent in English, both written and spoken; additional languages are a plus

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Family-friendly policies
• Discounted membership for selected sports platforms & gyms
• Access to LinkedIn Learning
• Individual support on mental health & well-being
• Social Day
• Employee Share Purchase Plan

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior levelWorkplace Type: Hybrid