Personal Banker (6 months)

NatWest Group; Peterborough; On-site; GBP 26,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der die Kunden in den Mittelpunkt seiner Arbeit stellt. In dieser Rolle werden Sie die Möglichkeit haben, Ihre Fähigkeiten im Kundenservice zu entwickeln und eine Zertifizierung in verantwortungsvollem Banking zu erwerben. Sie werden in einem dynamischen Umfeld arbeiten, in dem Sie proaktive Gespräche führen, um die Bedürfnisse der Kunden zu verstehen und ihnen bei ihren Bankgeschäften zu helfen. Mit einer wettbewerbsfähigen Vergütung und umfangreichen Vorteilen bietet diese Position eine hervorragende Gelegenheit, Ihre Karriere im Bankwesen voranzutreiben.

Benefits

Flexible Belohnungsprogramme

33 Tage Urlaub

Monatliche Altersvorsorgebeiträge

Qualifications

• Motiviert, kundenorientiert und bereit, neue Fähigkeiten zu entwickeln.
• Starke Kommunikationsfähigkeiten zur Erklärung von Produkten.

Responsibilities

• Erster Ansprechpartner für Kunden in der Filiale mit herausragendem Service.
• Proaktive Gespräche zur Erfüllung der Bankbedürfnisse der Kunden.

Skills

Kundenservice

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Teamarbeit

Stressresistenz

Education

Foundation Certificate in Responsible Banking

Job description

Join us as a Customer Service, Personal Banker in Peterborough

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
• We’ll look to you to proactively find ways to continually enhance our customer banking experience.
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training.
• This job does not meet Skilled Worker visa sponsorship requirements.
• This role is being offered for a period of six months.

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
• Completing general banking requests such as payments, balance enquiries and transfers.
• Helping customers to understand the different ways they can bank with us and the range of services we can offer.
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.

The skills you'll need

To be successful in this role, you’ll need to be motivated and driven to develop your career and have a customer-centric approach to your work. Strong communication skills are essential, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• The commitment to develop new skills and responsibilities.

How we’ll reward you

You’ll join us on a competitive salary starting at £26,010 pro-rata for the hours you work.

You’ll also benefit from:

• A range of protection, healthcare, and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro-rata for hours worked.
• A monthly contribution to your retirement fund.

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work; typically, you’ll work during branch opening hours, which are between 9am and 5pm, Monday to Friday, with rotational Saturdays, and some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities.